Nidhi Bhavsar

I’m a metrics-driven Healthcare Operations and Customer Experience professional with 4+ years of experience managing high-volume scheduling, client intake, and operational coordination in Canada’s home healthcare sector. I transform complex demographic and healthcare logs into actionable client records in Alayacare while ensuring strict regulatory compliance and data privacy.

I bring deep strength in CRM and ticketing workflows—using Salesforce CRM and Zendesk—to maintain high customer satisfaction (95%+ CSAT) and documentation accuracy. In my roles, I’ve resolved urgent scheduling conflicts quickly, verified thousands of service hours for payroll and billing accuracy, and improved workforce planning efficiency by 12% through better reporting, while also reducing recurring ticket volume by 10%.