Nicolás Ordoñez Cossío
@nicolsordoezcosso
I drive customer satisfaction and sales across bilingual service environments.
ColombiaWhat I'm looking for
I've supported sales and customer service in bilingual English- and Spanish-speaking environments, helping customers find suitable accommodation options and resolving inquiries at Alorica.
I promoted offers and room upgrades while contributing to team sales goals.
At Natural Health & Fitness Products, I advised customers based on their individual needs, managed sales across multiple online platforms, and maintained customer relationships through follow-up and retention.
I've also delivered organized, high-quality guest service in restaurant and hotel settings, including interpreting for English-speaking visitors at Hotel Boulevard del Río.
Experience
Work history, roles, and key accomplishments
Sales Representative
Alorica
Dec 2025 - Feb 2026 (2 months)
Managed accommodation bookings by identifying customer needs and recommending suitable options. Provided customer service in English, resolving inquiries efficiently and promoting offers and room upgrades.
Sales Representative
Natural Health & Fitness Products
Jan 2022 - Nov 2025 (3 years 10 months)
Advised customers on natural health and fitness products based on individual needs. Managed sales across multiple online platforms while maintaining strong customer relationships and contributing to sales growth.
Waiter & English Interpreter
Hotel Boulevard del Río
Jul 2025 - Aug 2025 (1 month)
Provided guests with prompt, high-quality service while keeping the workspace organized. Supported communication with English-speaking guests as an interpreter, ensuring a clear and comfortable experience for international visitors.
Waiter
Restaurante Weeks
Jun 2025 - Jul 2025 (1 month)
Served customers with a friendly attitude, accurate order-taking, and fast, organized service.
Education
Degrees, certifications, and relevant coursework
Colegio Santa Isabel de Hungría
High School Diploma, General Studies
Completed high school education at Colegio Santa Isabel de Hungría, Alfonso López campus.
Availability
Location
ColombiaAuthorized to work in
Salary expectations
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