Danna Diz
@dannadiz
I deliver empathetic, efficient customer service in high-demand hospitality environments.
ColombiaWhat I'm looking for
I've supported guests at Hotel Four Points by Sheraton and several busy restaurants, coordinating room service, managing waiting lists, processing payments, and resolving customer questions with empathy and precision.
I'm experienced with CRM systems, POS and billing terminals, Microsoft Office, data entry, digital records, and complaint resolution. I work calmly under pressure, communicate clearly in Spanish, and focus on meeting service standards and performance targets.
Experience
Work history, roles, and key accomplishments
Food and Beverage Assistant
Hotel Four Points by Sheraton
Feb 2026 - Jun 2026 (4 months)
Welcomed and assisted guests under high international quality standards, coordinated room service requests, and processed payments using computerized billing systems.
Waitress – Hostess
Restaurante El Celler
Oct 2025 - Jan 2026 (3 months)
Provided protocol-compliant customer service, managed waiting lists, optimized seating allocation, and recorded orders with precision into the IT system.
Waitress
Restaurante Olivia
May 2025 - Aug 2025 (3 months)
Guided customer experience with advanced communication techniques, implemented suggestive selling strategies, and conducted quality controls.
Waitress
Restaurante Aeropuerto 78
Oct 2023 - Feb 2025 (1 year 4 months)
Provided customer service in high-traffic environments, resolved complex user doubts, and ensured compliance with operating regulations.
Secretary
Bufete de Abogados Jireh Legal
Feb 2021 - Aug 2021 (6 months)
Managed internal documentation, archived digital records, and handled client requests with confidentiality and organization.
Academic Secretary
Politécnico Universal Cepun
Jan 2020 - May 2020 (4 months)
Administered billing processes, managed computerized cash registers, and met sales and user retention indicators.
Education
Degrees, certifications, and relevant coursework
Cursa Platform
Restaurant Cashier, Restaurant Operations
Completed a course in Restaurant Cashier, covering cash handling and computerized terminals, in 2026.
Sociedad Colombiana de Ingenieros de Alimentos
Food Handling Certification, Food Safety
Earned a Food Handling Certification in 2026.
Cursa Platform
Customer Service and Sales, Customer Service
Completed a course in Customer Service and Sales in 2026.
SENA
Basic Food and Beverage Course, Food and Beverage
Completed a Basic Food and Beverage Course of 63 hours in 2023.
Centro Educativo Politécnico Universal Cepun
Technician, Construction Supervision
Completed a Construction Supervision Technician program in December 2022.
Institución Educativa Julio César Miranda
High School Diploma, General Studies
Earned a High School Diploma in December 2020.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
Skills
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