Open to opportunities

Jorge Mario Herrera Murcia 456

@jorgemarioherreramur

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Bilingual customer support specialist delivering calm, high-quality service to fast-paced international clients.

Colombia

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What I'm looking for

I’m looking for a remote customer support role for international clients, where I can use my bilingual communication and POS/order-management experience to resolve issues calmly, meet deadlines, and deliver consistently high-quality service.

I’m a bilingual (Spanish/English, B2) customer service professional with 6+ years of experience delivering high-quality support in fast-paced, customer-facing environments. I’m comfortable communicating clearly and resolving concerns efficiently, even under pressure.

I’ve built strong expertise in payments and POS systems, including cash and card processing, as well as order taking and order management. I act as a calm, solution-oriented point of contact—handling customer issues, coordinating with teams to keep service accurate and timely, and using CRM/ticketing basics to support good outcomes.

Beyond service, I bring analytical rigor from my background in Biology and GIS/mapping tools (QGIS), along with strong digital skills using MS Office / Google Workspace. I’m seeking a remote customer support role serving international clients.

Experience

Work history, roles, and key accomplishments

Current

Waiter

Current

Terralonta

Jan 2024 - Present (2 years 6 months)

Provided attentive table service and managed guest orders and special requests in an Italian restaurant under a multi-brand hospitality group. Coordinated with kitchen and service staff to ensure timely, accurate order delivery during high-volume shifts.

Customer Service Guest Communication Order Management Team Coordination High Volume

Customer Experience& Marketing Associate

Mandato Restaurant

Jan 2022 - Jan 2024 (2 years)

Engaged directly with customers to gather feedback on their dining experience and encouraged online reviews and ratings. Served as a key point of contact between customers and the restaurant to strengthen relationships and brand reputation.

Customer Feedback Customer Relationship Management Persuasion Marketing Support

Server / Bartender

Los Potrillos (Bar & Nightclub)

Jan 2021 - Jan 2022 (1 year)

Delivered fast, accurate service in a high-volume nightlife environment. Processed cash and card payments, managed customer orders under time pressure, and resolved customer issues calmly and professionally.

Cash And Card Payments Order Management High Volume Customer Service

Customer Service Representative

Club Campestre de Montería

Jan 2020 - Jan 2021 (1 year)

Provided attentive, personalized service for a high-end hospitality environment serving local and international clientele. Processed cash and card payments using POS systems, managed customer orders end-to-end, and resolved concerns promptly with a calm, solution-oriented approach during peak hours.

Customer Service POS systems Cash And Card Payments Order Management Peak Hour Support

Education

Degrees, certifications, and relevant coursework

Universidad de Córdoba

Bachelor's Degree in Biology, Biology

Bachelor's Degree in Biology at Universidad de Córdoba, expected to complete in September 2026. Coursework includes data collection and analysis, field research methods, and GIS-based spatial mapping using QGIS.

Centro de Idiomas, Universidad de Córdoba

Certificate of Academic Knowledge (General English, B2/CEFR), English

Grade: B2 (CEFR)

Activities and societies: Seven-level, 588-hour General English program.

Completed a General English B2 (CEFR) Certificate of Academic Knowledge at Centro de Idiomas, Universidad de Córdoba. The program was seven levels and 588 hours, completed in June 2026.