Open to opportunities

Nicolás Niño

@nicolsnio

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I improve operations and training documentation through analytical, detail-focused work in English-speaking teams.

Colombia

Message

What I'm looking for

I'm looking for a role where I can improve processes, maintain accurate documentation, support training, and apply analytical and visual problem-solving skills in an English-speaking team.

I've spent over four years at Teleperformance improving operational consistency, documentation, and training materials in an English-speaking environment.

I identify process inconsistencies, document workflows, and create client-aligned instructional materials that support continuous improvement and structured onboarding.

My visual arts and illustration background strengthens my visual analysis, quality review, and ability to turn requirements into clear final deliverables under deadlines.

Experience

Work history, roles, and key accomplishments

Current

Visual Artist and Illustrator

Current

Self Employed

Jan 2015 - Present (11 years 9 months)

Managed projects while meeting strict deadlines and gathered client requirements to translate into final deliverables. Conducted iterative reviews to ensure quality before delivery.

Digital Illustration Character Design Visual Storytelling Project Management

Customer Operations Expert

Teleperformance

Dec 2020 - Dec 2024 (4 years)

Followed standardized operational procedures while maintaining high quality standards in a fast-paced environment. Identified and resolved process inconsistencies through analytical problem-solving.

Documentation Process Analysis Microsoft Office Google Workspace team training Quality Assurance