Ray Viera

I am an Operations and Process Design specialist with over eight years building scalable, high-performing teams and systems in high-growth environments. I combine UX design sensibilities with cybersecurity and FinTech knowledge to create human-centered, compliant, and adaptable operational frameworks.

At Airtm I scaled teams from 2 to 14, implemented modular documentation that raised consistency by 60% and cut training time by 40%, and designed workflows that processed 10,000+ cases with 90% accuracy. I have a track record of reducing response times by up to 85% through translating compliance into intuitive processes.

I bring hands-on product and visual design experience from media and freelance work, strong data analysis tools, and collaborative leadership focused on systems thinking, learning experience design, and measurable outcomes.