Nicole Pendergrass
@nicolependergrass
Experienced medical coordinator improving clinic flow, patient outcomes, and operational accuracy in high-acuity outpatient care.
United StatesWhat I'm looking for
I’m an experienced healthcare operations professional with nearly 20 years at Memorial Sloan Kettering Cancer Center, supporting multidisciplinary outpatient practices. I’m known as a trusted liaison between staff, patients, and leadership, motivating teams through change while keeping operational consistency, compliance, and quality goals on track.
As a Medical Coordinator in Anesthesiology Pain Management, I blend clinical and administrative work to keep clinic operations running smoothly for 20–30 high-acuity patients per day. I obtain vitals, process specimens, complete Epic rooming tasks, and support providers with real-time documentation and follow-up scheduling.
Earlier, I served as a Care Coordinator / Session Assistant across multiple high-volume services, managing clinic flow and scheduling, training and mentoring new coordinators, and partnering on improvement pilots. I’ve also contributed to JCAHO compliance efforts, reduced patient wait-time complaints through better rooming strategy, led the Shared Drive “clinic cheat sheets” Initiative, and supervised peers—while maintaining strong billing reconciliation and patient-service excellence. Outside healthcare, I’ve managed real estate operations as a landlord and founder/managing partner.
Experience
Work history, roles, and key accomplishments
Ensured smooth Anesthesiology Pain Management clinic operations for 20–30 high-acuity patients per day by coordinating vitals, specimen processing, Epic rooming, and real-time provider documentation while maintaining infection-control and safety standards.
Founder & Managing Partner
Noirvest Holdings LLC
Jan 2020 - Present (6 years 4 months)
Led operations and financial performance for multi-state small multifamily properties while mentoring new investors through educational content and small-group training, including hosting a podcast focused on investing and wealth building.
Landlord & Operations Manager
Housing Provider
Mar 2015 - Present (11 years 2 months)
Managed lease administration and day-to-day tenant and vendor coordination, overseeing maintenance workflows to support regulatory compliance and resident satisfaction.
Care Coordinator / Session Assistant
Jan 2006 - Present (20 years 4 months)
Managed daily high-volume outpatient clinic operations across multiple specialties by optimizing templates and overbooking to meet utilization/access goals while minimizing patient wait times, and maintaining billing accuracy through daily charge reconciliation.
Education
Degrees, certifications, and relevant coursework
Memorial Sloan Kettering Cancer Center
Continuing Education, Professional Development (Healthcare Compliance)
Activities and societies: In-service sessions on HIPAA compliance, patient confidentiality, and diversity in healthcare; workflow optimization and interdisciplinary collaboration training.
Ongoing professional and regulatory training covering patient rights, infection control, HIPAA compliance, and billing basics, along with patient care, safety, and emergency preparedness.
Cornell University
Bachelor of Science, Biology & Society
Activities and societies: COSEP Leadership and Public Service Recognition Award; Zeta Phi Beta Sorority (Rho Mu Chapter) Basileus.
Earned a B.S. in Biology & Society at Cornell University, completed December 2005.
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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