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VANECCIA BOWEN

@vanecciabowen

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Experienced medical professional with a focus on administrative efficiency.

United States

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What I'm looking for

I am looking for a role that values teamwork, fosters professional growth, and enhances patient care.

I am a dedicated medical professional with over 9 years of experience in administrative roles, where I have honed my skills in workflow optimization, team leadership, and staff supervision. My expertise in conflict resolution and medical coding has significantly contributed to enhancing operational efficiency and patient satisfaction. I am known for implementing innovative training programs and performance evaluation systems that consistently drive improvements in job performance and practice operations.

Throughout my career, I have successfully coordinated patient appointments, managed communications, and facilitated surgical planning, all while ensuring compliance with medical billing and record-keeping standards. My role as an Administrative Coordinator at The Johns Hopkins Hospital allowed me to streamline communication channels and develop tailored training programs that enhanced the skills of administrative staff. I take pride in fostering a supportive environment that increases patient satisfaction and operational efficiency.

My commitment to continuous improvement is evident in my ability to implement quality assurance processes and develop strategies that enhance patient care. I have collaborated with cross-functional teams to optimize resources and improve service delivery, ensuring that patient needs are met with the highest standards of care. I am passionate about leveraging my experience to contribute to a dynamic healthcare team that prioritizes excellence in patient service.

Experience

Work history, roles, and key accomplishments

Medical Secretary

ENT Specialty Partners

Oct 2024 - May 2025 (7 months)

Managed patient scheduling and documentation, ensuring seamless operations and reduced wait times. Processed insurance claims accurately and promptly, improving cash flow. Provided exceptional front desk service and fostered strong communication between staff and patients.

Scheduling Claims Patient Provider Communication Front Desk Service

Unit Resource Administrator

GBMC

Jun 2023 - Aug 2023 (2 months)

Tracked medical supply expiration and maintained safety protocols to ensure regulatory compliance. Conducted training on supply handling and audited supply rooms to improve management quality. Assessed inventory levels to optimize resources and minimize shortages.

Training Auditing

Administrative Coordinator

Intrastaff (The Johns Hopkins Hospital)

Nov 2022 - Jan 2023 (2 months)

Implemented and streamlined communication channels to enhance coordination and workflow within the administrative team. Collaborated on developing tailored training programs and implemented effective performance evaluation systems. Utilized project management tools to streamline tasks and developed a mentoring program for new staff.

Communication Training Development Performance Evaluation Tools Project Management Mentoring Workflow Management

Medical Records & Referral Coordinator

Absolute Care

Jan 2020 - Nov 2021 (1 year 10 months)

Developed and implemented quality assurance processes for medical records, ensuring HIPAA compliance and streamlining operations. Improved efficiency of medical records and referral processes using technology and data analysis, collaborating with IT on EHR integration. Enhanced interdepartmental communication and established vendor relationships to optimize coordination of healthcare services.

HIPAA Quality Assurance EHR Data Analysis

Front Office Coordinator

Absolute Care

Sep 2018 - Jan 2020 (1 year 4 months)

Developed and implemented a patient feedback system to improve customer service and patient experience. Coordinated with healthcare providers and implemented training sessions to enhance team communication skills. Researched industry trends and conducted community surveys to identify patient needs and improve services.

Customer Service Training Communications Survey Customer Experience

Transportation Supervisor

Crothall Healthcare

Oct 2016 - Jan 2020 (3 years 3 months)

Developed and implemented efficient transportation strategies, utilizing technology to optimize routes and schedules for patient services. Collaborated on enhancing patient experience and developed training programs for the transportation team. Conducted regular audits and analyzed data to ensure quality assurance and operational excellence.

Scheduling Training Auditing Quality Assurance

Digital Archivist

Life Bridge Health

Apr 2017 - Sep 2018 (1 year 5 months)

Implemented metadata standards and collaborated on creating a comprehensive digital archiving system for patient records. Conducted regular audits to ensure compliance and collaborated with cybersecurity experts to enhance system defenses. Developed training sessions for new employees and explored blockchain technology for data security.

Metadata Auditing Compliance Cybersecurity Training

Education

Degrees, certifications, and relevant coursework

Baltimore Alliance for Career In Healthcare

Pharmacy Tech, Pharmacy Technology

2024 - 2025

Completed a program focused on the technical aspects of pharmacy operations. Studied topics including pharmacology, pharmacy law, and medication dispensing.

Academy for College and Career Exploration

High School Diploma, General Studies

2010 - 2014

Completed coursework covering core academic subjects including mathematics, science, English, and social studies. Developed foundational skills in critical thinking, communication, and problem-solving.