Nicole Nevarez
@nicolenevarez
Loan processor at Mr. Cooper who managed 75–100+ active borrower files monthly.
United StatesWhat I'm looking for
At Mr. Cooper, I reviewed borrower financial documents, loan histories, appraisals, and property records to evaluate loss mitigation options. I applied FHA, VA, FNMA, FHLMC, and HELOC guidelines while managing 75–100+ active borrower files monthly.
I also conducted quality-control audits, supported specialists with complex loan resolution, and helped borrowers understand mortgage requirements in English and Spanish. Earlier, I reviewed applicant records for potential fraud at ApproveShield and prepared property damage estimates at Windhaven Insurance.
Experience
Work history, roles, and key accomplishments
Managed a high-volume pipeline of 75-100+ borrower files monthly, applying investor guidelines and ensuring compliance. Trained and supported team members on complex loan resolution and servicing procedures.
Fraud Analyst
ApproveShield
Jun 2021 - Sep 2023 (2 years 3 months)
Reviewed and analyzed documentation to identify fraud indicators, conducting verification through interviews and bank checks. Managed high-volume casework within strict deadlines.
Property Claims Adjuster
Windhaven Insurance
Jan 2018 - Dec 2020 (2 years 11 months)
Conducted on-site property damage assessments and prepared Xactimate estimates. Reviewed and audited claim files for accuracy and compliance.
Claims Recovery Specialist
Croft Claim Works
Feb 2015 - Apr 2017 (2 years 2 months)
Investigated various types of claims and coordinated with parties to resolve issues. Provided administrative support to the COO.
Education
Degrees, certifications, and relevant coursework
Nicole hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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