At Bank of America, I investigated high-value unemployment fraud claims exceeding $10,000, analyzing transaction histories to identify fraudulent patterns. I maintained a 95% audit accuracy rate while exceeding weekly productivity targets.
I enhanced fraud detection procedures with checklists and analytical tools, including geolocation data, vendor trend analysis, and video evidence review. I also collaborated with cross-functional teams to resolve complex cases.
As a Condo/Co-Op Project Review Specialist, I maintained a 100% completion rate for multiple consecutive months on reviews within strict 30-day rate lock requirements. I reviewed project documentation for compliance with conventional lending guidelines and managed pipeline reporting to help reduce missed deadlines.
Earlier at Bank of America, I audited loan documentation for flood zone and hazard insurance compliance, and created daily operational reports using Excel. My experience also includes loan servicing, deposit operations, custodial management, and post-closing support.
