JaVonda Hill

Managed complex healthcare account operations under a Kaiser Permanente contract, executing insurance verifications and prior authorizations. Audited billing files and calculated patient deductibles and out-of-pocket maximums.

Directed end-to-end property preservation and asset management operations across a portfolio spanning 20 states. Filed high-dollar hazard and damage claims through investor portals and ensured compliance with investor standards.

Spearheaded daily intake, audit, and processing of a high-volume portfolio of default mortgage and investor claims. Applied FNMA, Freddie Mac, USDA, and VA guidelines to ensure compliance on every claim package.

Managed a portfolio of 250 complex conveyances simultaneously, directing the pipeline from foreclosure to final conveyance. Executed technical administrative operations for high-volume reconveyances and researched multi-state statutory rules.

Pursuing a Bachelor of Arts in Social Work with a focus on systems advocacy, case coordination, and human behavior.

Earned a Diploma in Medical Billing and Coding (HIT) with a focus on revenue cycle workflows, CPT/ICD-10/HCPCS coding, and healthcare compliance data integrity.

Certified as a Peer Specialist (CPS) with a focus on peer support structures, ethical boundaries, and behavioral health advocacy.