Erin OMalley
@erinomalley
Experienced loan processor skilled in compliance-focused document review, mortgage processing, and delivering exceptional customer experiences.
United StatesWhat I'm looking for
I’m an experienced loan processor with a strong track record in customer service, financial documentation review, and compliance. I manage end-to-end loan applications by verifying personal and financial data, analyzing documentation for accuracy and completeness, and ensuring alignment with approved terms and regulatory requirements.
Most recently, I’ve worked as a Commercial Loan Document Specialist, reviewing and analyzing commercial loan documentation for state, federal, regulatory, and internal policy compliance. I identify exceptions or discrepancies and communicate findings quickly to support timely resolution, while collaborating with teammates to meet quality and production goals tied to SLAs.
Earlier in my career, I served as a Mortgage Consultant Associate and as a Loan Processor, processing Conventional, VA, and FHA mortgages while performing financial analyses such as DTI and LTV calculations to support underwriting. Across roles, I consistently deliver clear borrower communication, stay current on evolving requirements through ongoing learning, and maintain strong proficiency with loan processing systems and documentation workflows.
Experience
Work history, roles, and key accomplishments
Review and analyze commercial loan documentation to ensure accuracy, completeness, and compliance with state, federal, regulatory, and internal policies. Identify discrepancies and communicate exceptions to the banker to support timely resolution and SLA-driven production goals.
Mortgage Consultant Associate
Union Bank
Sep 2019 - Apr 2023 (3 years 7 months)
Reviewed borrower documentation for Conventional, VA, and FHA mortgages and coordinated with loan officers and underwriters to resolve discrepancies. Verified property details through title searches, appraisals, surveys, and insurance documentation, while providing borrower inquiries and loan status updates.
Validated loan applications and reviewed financial statements and closing documentation for Conventional, VA, and FHA mortgages with a focus on compliance and accuracy. Performed DTI and LTV calculations to support underwriting and provided timely loan status updates while ensuring privacy and federal lending compliance.
Specialty Services Representative
Vemma
Mar 2014 - Sep 2015 (1 year 6 months)
Investigated and resolved insurance and credit card fraud cases and collaborated with fraud teams to detect trends and develop prevention strategies. Provided customer service and product support while adhering to company policies and call quality standards.
Education
Degrees, certifications, and relevant coursework
SunnySlope High School
Completed high school in 2001.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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