Garrett Nelson
@garrettnelson
I review mortgage pricing exceptions, resolve discrepancies, and support compliant, competitive loan structures.
United StatesWhat I'm looking for
I currently coordinate secondary pricing exceptions at Rate.com, reviewing requests outside standard targets, resolving loan-file discrepancies, and approving exceptions within established guidelines.
Previously at Mr. Cooper, I developed a standardized pricing exception process with Sales and Revenue Management. I used Excel and SQL reporting to analyze exception activity, helped structure compliant loan offers, and trained team members on workflows and best practices.
I began in mortgage loan origination, guiding residential borrowers from pre-approval through closing and specializing in FHA streamline loans and VA IRRRLs. I bring a Finance BBA, regulatory awareness, and a focus on integrity, accountability, and process improvement.
Experience
Work history, roles, and key accomplishments
Secondary Exception Desk Coordinator
Rate.com
Mar 2026 - Present (6 months)
Review and analyze pricing requests outside standard targets, investigate loan files to resolve discrepancies, and approve exceptions within guidelines. Manage exception mailboxes and call queues, and provide excellent customer service to internal partners.
Developed and implemented a standardized pricing exception process, reviewed exception requests, and supported sales in structuring compliant loan offers. Collected and analyzed data using Excel and SQL, and delivered training sessions to team members.
Mortgage Loan Originator
Nationstar Mortgage
May 2016 - Feb 2017 (9 months)
Originated and processed residential mortgage loans, guiding clients from pre-approval to closing. Specialized in government streamline loans and evaluated borrower financial information to determine eligibility.
Education
Degrees, certifications, and relevant coursework
The University of Texas at Tyler
Bachelor of Business Administration, Finance
Bachelor of Business Administration in Finance from The University of Texas at Tyler, graduated in December 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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