Freddie Harris

Reviewed and processed insurance claims for accuracy and compliance, collaborated with underwriters on complex claims, and maintained documentation and reports to support investigations and settlement recommendations.

Reviewed loan applications and supporting documents, structured loans per AUS and investor requirements, communicated with customers and closing agents to resolve documentation issues, and managed pipeline reports to clear conditions.

Reviewed borrower documentation, credit and collateral to recommend or approve loss mitigation and workout solutions, conducted escrow and delinquency analyses, and obtained third-party approvals for securitized loans.

Performed quality reviews of mortgage processors, reviewed documentation for short sale and modification qualifications, generated missing item letters, and supported CAS escalation and special projects.

Interviewed mortgage applicants, verified income and documentation, determined eligibility for mortgage programs, and coordinated application submission to processors for verification.

Contacted delinquent and high-risk customers to secure payments or repayment plans, negotiated settlements, resolved billing inquiries, and assisted with loss mitigation and forbearance referrals.

Acted as liaison between customers and investors/lenders, updated borrower information, and recommended workout solutions while ensuring customers understood requirements and expectations.

Managed office operations including scheduling, supply procurement, mail handling, and coordination between agents and business owners to support daily office functions.

Completed nursing coursework at Jackson State Community College beginning September 1996.

Completed secondary education and received a high school diploma in May 1995.