At Rocket Mortgage (Mr. Cooper), I lead high-volume default servicing portfolios across loss mitigation, foreclosure, bankruptcy, escrow, and investor servicing while maintaining GSE, HUD, VA, and CFPB compliance.
I manage loan pipeline progression, review borrower financials and hardship documentation, and coordinate workout solutions with underwriting, legal, foreclosure, bankruptcy, and cash management teams. I build KPI and delinquency reporting, resolve complex escalations, and coach teams on accurate documentation, compliance expectations, and borrower resolution. With 13+ years of leadership experience and CCEP certification, I bring audit-ready operations and practical process improvement.
