Nicole NaudeNN
Open to opportunities

Nicole Naude

@nicolenaude

Hard worker always willing to learn. Always make time for work and looks for place to grow.

South Africa
Message

What I'm looking for

I am seeking a role that offers stability and opportunities for growth, where I can utilize my customer service and sales skills.

I am a seasoned customer service and internal sales consultant with extensive experience in administrative roles and client liaison. My career has been marked by a strong work ethic and the ability to thrive under pressure, ensuring that tasks are completed efficiently and effectively. I have a proven track record of upselling and managing customer relationships, which has allowed me to contribute positively to the organizations I have worked for.

Currently, I serve as a Service Coordinator at Nashua Port Elizabeth, where I manage client portfolios, oversee repair bookings, and coordinate with technicians to optimize service delivery. My role involves creating job cards, generating reports, and ensuring that all customer needs are met promptly. I am passionate about providing exceptional service and continuously seek to improve processes for better efficiency.

Throughout my career, I have developed strong analytical and interpersonal skills, which have been instrumental in my success. I am now looking to leverage my experience in a customer service or internal sales position that offers better prospects and stability, where I can further contribute to team success and client satisfaction.

Experience

Work history, roles, and key accomplishments

NE
Current

Service Co-ordinator

Nashua Port Elizabeth

Feb 2022 - Present (3 years 5 months)

Coordinated service operations, including client liaison, booking repairs, and managing technician schedules and job cards. Oversaw the delivery of new and repaired machines, managed stock, and handled fleet management for technician vehicles.

CT

Internal Sales

Centaurus Trading

Sep 2020 - Jan 2022 (1 year 4 months)

Managed internal and external sales, including compiling bulk mail for price updates and maintaining the live online portal. Handled invoicing, filing, administration, and implemented cost-saving measures by transitioning to a hybrid office model.

HH

Duty Manager

Hacklewood Hill Country House

Aug 2017 - Sep 2019 (2 years 1 month)

Managed client liaison, reservations, invoicing, and overall administration for the country house. Oversaw a team of 9 staff, handled disciplinary actions, staff training, recruitment, and ensured health and safety compliance.

CT

Internal Sales

Centaurus Trading

Aug 2010 - Aug 2017 (7 years)

Handled internal and external sales, including compiling bulk mail for price updates and maintaining the live online portal. Managed invoicing, filing, administration, and processed customer payments and deposits.

Education

Degrees, certifications, and relevant coursework

HC

Hoërskool Cillie

Grade 12, General Studies

2009 -

Completed secondary education, achieving a Grade 12 qualification. This foundational education provided a broad understanding across various subjects, preparing for further professional development.

Tech stack

Software and tools used professionally

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