At SOA SAFARIS LIMITED, I coordinate client enquiries, bookings, and travel arrangements, and prepare quotations, itineraries, and supporting travel documentation. I also maintain customer and booking information and support sales, marketing, and social media activities.
At SAAB ROYALE HOTEL & RESORT, I responded to guest enquiries, coordinated requests across departments, and managed reservations and payment records. I used eZee property management system to maintain guest and transaction information and assisted with meeting, conference, and event arrangements.
Through my Executive Assistant Practical Portfolio, I created a simulated executive calendar and practiced meeting coordination, minutes, action tracking, travel planning, and inbox organization. I also completed workflow and data-management exercises using Excel and planned a customer appreciation event.
