At Kenma International, I managed executive and visiting-client flight and hotel reservations, itineraries, and incoming and outgoing correspondence. I also handled front desk operations and client inquiries while supporting administration across departments.
At CCI Kenya, I resolved customer inquiries and issues, including escalated interactions, while maintaining a customer satisfaction score above 4.5/5 and meeting response and resolution targets.
At Mt. Sinai Hospital, I verified and updated patient records and financial information, and managed front office phone and email communications. Earlier, at Wilpur Enterprises, I maintained balance sheets, accounts payable and receivable, and transaction reconciliations.
At Vineyard Media, I sorted and labelled footage, assembled and trimmed clips, and integrated basic visual effects. I hold a Virtual Assistant Programme certificate from ALX Africa and am pursuing AWS Cloud Engineer certification.
