Sera Ruwa

Providing administrative and executive support across office operations, ensuring structured coordination of schedules, travel, client engagement, and internal workflows while supporting leadership and commercial activities.

Supported customer service and administrative operations by managing client interactions, coordinating inventory movement, and supporting logistics processes.

Handled customer service operations within a retail and delivery environment, supporting order processing, communication, and service coordination.

Supported travel operations by coordinating bookings, advising clients, and ensuring compliance with travel documentation requirements.

Provided customer support services, handling inquiries and coordinating issue resolution within a structured service environment.

Managed high-volume customer interactions, supporting service delivery, data accuracy, and payment follow-ups.

Supported day-to-day retail operations with responsibility for sales coordination, inventory control, and maintaining a structured store environment.

Contributed to debt recovery operations by engaging clients, supporting repayment planning, and maintaining accurate financial records.

Gained practical exposure in aviation customer service, supporting passenger handling and operational coordination within airport services.

Bachelor of Arts in Gender and Development Studies from Kenyatta University.

MS Office Certification from Kaizen Computer College, Nairobi.

Grade: B-

Kenya Certificate of Secondary Education (KCSE) with grade B- from Kahuhia Girls High School.

Kenya Certificate of Primary Education (KCPE) from Bidii Primary School.