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Nicole Garza

@nicolegarza

Customer service representative with strong communication and problem-solving skills.

United States
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What I'm looking for

I am looking for a role that values safety and customer satisfaction, with opportunities for growth.

I am a dedicated Customer Service Representative with a proven track record of enhancing customer experiences through exceptional communication and analytical problem-solving skills. My ability to actively listen and understand customer needs has allowed me to provide tailored solutions that foster loyalty and satisfaction. I am also a detail-oriented Firewatch professional with two years of experience in monitoring work environments to prevent fire hazards and ensure compliance with safety protocols.

Throughout my career, I have demonstrated dependability and a positive attitude, contributing to a dynamic work environment. My experience includes managing customer inquiries, conducting fire risk assessments, and maintaining fire suppression equipment. I am eager to apply my skills in a role that prioritizes safety and customer satisfaction, ensuring a secure and welcoming workplace for all.

Experience

Work history, roles, and key accomplishments

PH

Full Time Nanny

Private Household

Jan 2019 - Present (7 years 5 months)

Provided full-time care for 3 children ages 1-3 years old, ensuring a safe, nurturing, and structured environment. Created and implemented daily routines including educational activities, playtime, meals, naps, and bedtime.

GG

Fitness Consultant

Gold's Gym

Aug 2018 - Present (7 years 10 months)

Explained use of exercise equipment to all participants, prioritizing safety at all times. Supported individual journeys with one-on-one instruction to supplement group lessons for participants needing extra guidance.

Education

Degrees, certifications, and relevant coursework

South Texas College logoSC

South Texas College

Associate of Arts, Interdisciplinary Studies

2015 - 2017

Grade: 3.5 GPA

Completed an Associate of Arts in Interdisciplinary Studies, achieving a 3.5 GPA. The program provided a broad foundation across various subjects, enhancing critical thinking and analytical skills.

Tech stack

Software and tools used professionally

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