A remote, long-term role in customer support, technical support, or data entry. Somewhere I can grow, stay busy, and actually make an impact.
Looking for a job
Carlo James Justo
@carlojamesjusto
Open to customer support, technical support, and data entry roles. Detail-oriented, accurate under pressure, and quick to learn new tools.
PhilippinesWhat I'm looking for
BPO customer support professional with experience resolving account, billing, and technical concerns for Fortune 500 accounts via chat and email. Stays accurate under high volume, documents clearly, and knows when to escalate versus close. Self-taught in programming, PC hardware, and networking. Ran an independent online business for nearly a decade. Seeking a long-term remote role.
Experience
Work history, roles, and key accomplishments
SE
Trader - Virtual Goods (Gaming)
Self-Employed
May 2017 - Apr 2026 (8 years 11 months)
Monitored pricing gaps across multiple online marketplaces to buy low and sell or trade at a profit, negotiated directly with buyers and traders in a peer-to-peer environment, resolved disputes independently with no formal support system, and earned repeat business through consistent, trustworthy dealings where sound judgment was the only protection on either side.
Handled account, billing, and trip-related concerns for drivers and riders over chat and email, reviewing each case carefully before acting, applying root-cause thinking on incidents before escalating, and documenting every resolution thoroughly so the next person had full context without starting over.
Resolved billing disputes, plan changes, and service issues for wireless customers over chat, managing multiple concurrent conversations without letting accuracy or documentation quality slip, and escalating cases that needed specialized handling with complete details to avoid unnecessary delays.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science, Computer Science
2023 -
Grade: -
Activities and societies: Pursuing a Bachelor of Science in Computer Science with expected graduation in March 2027.
A program focused on the fundamentals and mathematics of computer science, data structures and algorithms, system design, and software engineering from idea to deployment.
SC
STI College
Associate Degree, Computer Technology
2013 - 2015
Grade: -
Activities and societies: -
A program focused on computer hardware and software, programming, and mathematics needed in Tech.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Portfolio
github.com/carlojamesjustoSalary expectations
30k-300k PHP
Job categories
Skills
Software DevelopmentProgrammingPythonJavaPython ProgrammingPython 3HTML CSSHTMLCSSCustomer ServiceIT SupportTechnical SupportCustomer SupportLive ChatEmail SupportAccount SupportBilling SupportCase DocumentationEscalation ManagementPC Hardware TroubleshootingSoftware TroubleshootingWindows OS InstallationWindows ConfigurationWi Fi Router ConfigurationNetwork TroubleshootingIP WhitelistingMAC Address WhitelistingIP BlacklistingMAC Address BlacklistingCable TerminationSQLSQLiteGitGitHubMavenJpackageMicrosoft WordExcel
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