Nicolas Rincon

Supported the two founders by producing reporting sheets, creating action plans, introducing CRM automations, and helping onboard new hires. Also handled appointment setting while supporting operational tasks.

Started as an appointment setter for a tax firm selling solar tax credit services, then scaled to primary tech support managing CRM automations, integrations, CRM boards, and campaign strategy. Served as right-hand to the COO, supported client setups, managed a team of 7 setters, and led planning meetings with executive stakeholders using SMART action plans and new hire coaching.

Supported part-time lead generation and SaaS sales efforts for an AI credit repair app and related online store projects. Helped identify ways to sell and deliver value to online stores.

Provided part-time support by answering Shopify theme tickets and creating strategies to sell and upsell theme services and add-ons. Supported e-commerce store setup and managed Klaviyo accounts, coordinating with a developer team and client meetings.

Managed the executive’s agenda and performed LinkedIn prospecting. Reviewed SOPs and supported action plans for new products while providing support to clients.

Served as COO for a SaaS partnership supporting U.S. healthcare specialists using a HIPAA-compliant CRM. Owned marketing operations including content creation, marketing strategy, Meta/Google ads management, prospecting, and later CRM automations, email campaigns, integrations, and outsourcing lead generation team management.

Set appointments for sales representatives via cold calling and maintained top performance. After a few months, created action plans for appointment setters and new hires to increase value.

Worked as an intake specialist for a law firm evaluating individuals to apply for disability benefits. Performed sales-oriented intake work.

Managed multiple product training accounts as the point of contact for Training & QA, handling reporting, budgeting, training planning, inventory, and performance adherence. Created corporate academy training material, improved trainer performance through follow-up and feedback, and supported language program development and trainee certification process development.

Served as a certified learning specialist (trainer) and training material developer, including client relationship management and supervisor training. Managed operational metrics, quality scores, product satisfaction, and customer experience for new hire classes and supported voice ramp-up with training, production, KPIs, and software/hardware management.

Worked as a customer service representative for a bilingual campaign, supported a new line of business launch, and served as a sales representative for AT&T. Achieved KPIs as a top performer and gained coaching experience.

Translated educational files and strategies from English to Spanish and coordinated a group of teenagers in a personal growth program called “Project 0.”

Completed an AT&T sales course from February 3, 2016 to May 12, 2016.

Participated in the Proyecto Zero leadership program assessed by Maria Claudia Lombo Lievano from February 7, 2015 to December 12, 2015.

Completed high school studies at Fundación Instituto Tecnológico del Sur (6–9) and Colegio Wesleyano del Norte (10–11) from 2009 to 2014.

Completed middle school at Fundación Instituto Tecnológico del Sur from 2004 to 2008.