NJNicolas Jack
@nicolasjack
Bilingual customer service representative with over 10 years of experience.
United StatesWhat I'm looking for
As a bilingual customer service representative with over a decade of experience, I have honed my skills in hospitality, operations, and client support. My journey began in the vibrant hospitality sector, where I developed a passion for delivering exceptional service in both Spanish and English. My educational background in Hotel Administration from the prestigious Centre International de Glion has equipped me with the knowledge and skills necessary to excel in fast-paced environments.
Throughout my career, I have held various roles that have allowed me to refine my customer service abilities. From managing inquiries and logistics as the Head Farmer and Customer Service Support Manager at Prasino to owning and operating El Rumbo Hostel, I have consistently prioritized client satisfaction. My experience includes training staff, resolving issues efficiently, and maintaining detailed records, all while fostering a positive atmosphere for both customers and team members.
I am passionate about creating memorable experiences for guests and clients alike. My fluency in multiple languages and familiarity with CRM systems enable me to communicate effectively and manage diverse customer needs. I am eager to bring my extensive experience and dedication to a new role where I can continue to make a positive impact.
Experience
Work history, roles, and key accomplishments
Head Farmer & Customer Service Support Manager
Prasino
Jan 2018 - Present (7 years 5 months)
Managed bilingual customer support and service coordination, ensuring efficient handling of inquiries and logistics. Maintained detailed records and resolved client issues with professionalism.
Head Farmer & Customer Service Support Manager
Prasino
Jan 2018 - Present (7 years 5 months)
Managed bilingual customer support and service coordination, ensuring efficient handling of inquiries and logistics. Maintained detailed records and resolved client issues professionally.
Owner & Operator
El Rumbo Hostel
Jan 2016 - Feb 2020 (4 years 1 month)
Provided high-quality guest service in both Spanish and English, managing bookings and feedback while training staff on service protocols and issue resolution.
Owner & Operator
El Rumbo Hostel
Jan 2016 - Feb 2020 (4 years 1 month)
Delivered high-quality guest service in both Spanish and English, managing bookings and staff training on service protocols to enhance customer satisfaction.
Head Farmer & Customer Service Support Manager
Red Lion Farms
Mar 2013 - Jan 2016 (2 years 10 months)
Managed client interactions and scheduling while supporting educational initiatives and proactive outreach efforts.
Server/Trainer
The News Cafe
Aug 2005 - Oct 2010 (5 years 2 months)
Provided courteous service in a multilingual setting, supporting front-of-house operations and resolving customer concerns.
Head Farmer & Customer Service Support Manager
Red Lion Farms
Mar 2013 - Jan 2016 (2 years 10 months)
Managed client interactions and scheduling while supporting educational initiatives. Focused on proactive outreach and follow-ups to enhance community engagement.
Business Development Expert
Euro Body Shaper
Oct 2010 - Mar 2013 (2 years 5 months)
Provided bilingual service to customers, resolving issues and processing orders. Represented the company at conventions, successfully generating leads and expanding partnerships.
Business Development Expert
Euro Body Shaper
Oct 2010 - Mar 2013 (2 years 5 months)
Delivered bilingual service, resolving customer issues and processing orders while representing the company at industry events to generate leads.
Server/Trainer
The News Cafe
Aug 2005 - Jan 2010 (4 years 5 months)
Provided courteous service and resolved customer concerns in a multilingual setting, supporting front-of-house operations and cashiering.
Education
Degrees, certifications, and relevant coursework
CGCentre International de Glion
Bachelor of Science, Hotel Administration
Bachelor of Science in Hotel Administration.
St Georges College
High School Degree
High School Degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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