Open to opportunities

Nickson Selvin

@nicksonselvin

Message

Customer Service Associate specializing in non-voice chat and email support, remote-ready.

India

Message

What I'm looking for

I seek a fully remote customer support role focusing on chat/email interactions, first-contact resolution, collaboration with a supportive team, skill growth in CRM tools, and immediate start availability.

I am an enthusiastic, detail-oriented customer service associate specializing in non-voice chat and email support. During internships at ExpertSource Global Services, I responded to customer inquiries via email and chat with accuracy, focusing on first-contact resolution and customer satisfaction.

I adapt quickly to CRM systems, maintain thorough documentation, and collaborate with team leads to improve response time and quality. I am immediately available for remote (WFH) opportunities and bring strong written communication, 55+ WPM typing speed, and time-management skills.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

ExpertSource Global Services Pvt. Ltd.

Jan 2025 - May 2025 (4 months)

Provided non-voice email and chat support across two internship stints (Jan–Feb and Apr–May 2025), resolving tickets with a focus on first-contact resolution and collaborating to improve response time and quality.

Chat Support Email Support CRM Ticketing Written Communication Conflict Resolution Microsoft Office Google Workspace