Open to opportunities

Nick M

@nickm1

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Growth-focused professional with 15 years in technical support.

United States

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What I'm looking for

I am looking for a role that values customer success and offers opportunities for growth.

I am a growth-focused professional with a fifteen-year achievement record in technical support and customer relations, driven by a passion for creating memorable client experiences. My keen eye for detail and organizational skills enable me to prioritize and allocate resources effectively, ensuring that I meet demanding goals in dynamic environments. I am technically astute, mastering new tools and technologies intuitively, and I pride myself on my exceptional communication and relationship-building skills.

Throughout my career, I have consistently exceeded sales goals and metrics, recognized as a top performer with an exemplary customer satisfaction rate. My educational background in Information Technology and Computer Electronics Engineering Technology has equipped me with the necessary skills to thrive in this field, and I am eager to continue growing and contributing to my next role.

Experience

Work history, roles, and key accomplishments

Field Technician

MTI Global Services

Jun 2018 - Apr 2023 (4 years 10 months)

Orchestrated multifaceted implementation, configuration, maintenance, and upgrade projects of phone displays, security systems, and equipment. Acted as a main point of contact for technical questions and issues for Indiana and Ohio, providing prompt and decisive resolutions to minimize customer downtime.

Project Management Technical Support

Stage Crew Member

Ball State University

Dec 2014 - Apr 2023 (8 years 4 months)

Set up various shows, events, and productions, including setting up and testing all audio, video, and lighting equipment. Serviced and maintained equipment, conducting repairs ranging in complexity.

Equipment Maintenance Troubleshooting Event Production Technical Support

Computer Technician

OFS Brands

May 2004 - Feb 2012 (7 years 9 months)

Provided comprehensive technical support to a large user base, diagnosing, troubleshooting, and repairing a wide range of hardware and software issues. Designed and built custom computers depending on client needs, identifying and exploiting up/cross-selling opportunities.

Technical Support Technical Troubleshooting Custom PC Building Sales

Education

Degrees, certifications, and relevant coursework

Ivy Tech Community College

Associate of Science, Information Technology

Completed an Associate of Science degree in Information Technology. Focused on foundational IT concepts and practical skills relevant to the field.

ITT Technical Institute

Associate of Science, Computer Electronics Engineering Technology

Earned an Associate of Science degree in Computer Electronics Engineering Technology. Gained expertise in computer hardware, electronics, and engineering principles.