Open to opportunities

Nicketa Grannum

@nicketagrannum

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Detail-oriented data entry professional with social media management and customer service expertise.

Guyana

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What I'm looking for

I am looking for a role that values accuracy and creativity, offering opportunities for growth and collaboration.

I am a detail-oriented data entry professional with a proven track record of managing complex tasks in fast-paced environments. My experience includes accurately inputting, organizing, and verifying large volumes of data while consistently meeting tight deadlines. I am proficient in utilizing data management systems and maintaining a high level of accuracy and confidentiality.

Experience

Work history, roles, and key accomplishments

Social Media Manager

AA Trading Portal

Mar 2023 - Aug 2024 (1 year 5 months)

Oversaw social media management and customer support, focusing on content creation and audience engagement across various platforms. Collaborated with teams to enhance brand visibility and customer interaction.

Social Media Management Customer Support Content Creation Audience Engagement Brand Visibility Performance Tracking SEO Social Media Strategy Team Collaboration

Social Media Manager

MAAC Consultants

Nov 2022 - Aug 2024 (1 year 9 months)

Managed social media channels and customer support, responding to inquiries and creating engaging content. Developed strategies to enhance brand awareness and sales while monitoring performance metrics and optimizing posts for SEO.

Social Media Management Customer Support SEO Optimization Content Creation Performance Metrics Brand Awareness Engagement Strategies Graphic Design Liaison Social Media Analytics

Remote Social Media Manager & Customer Support

AA Trading Portal

Mar 2023 - Sep 2023 (6 months)

Provided customer support and managed social media channels, ensuring timely responses and engagement. Developed content and monitored social media performance.

Social Media Management Customer Support Content Development Performance Monitoring Communication Skills Problem Solving SEO Optimization Strategy Development Time Management

Remote Social Media Manager & Customer Support

MAAC Consultants

Nov 2022 - Sep 2023 (10 months)

Managed social media interactions and customer inquiries, developed content strategies, and optimized posts for SEO. Collaborated with designers to create engaging visuals and reported on campaign performance metrics.

Social Media Management Customer Support Content Creation SEO Optimization Performance Metrics Strategy Development Communication Skills Problem Solving

Data Entry Clerk & Cashier

Medicare Pharmacy

Feb 2020 - Jul 2022 (2 years 5 months)

Handled inventory management and data entry, ensuring accurate processing of invoices and pricing. Provided exceptional customer service and managed cash register operations.

Attention To Detail Data Entry Inventory Management Customer Service Cash Handling Invoice Processing Pricing Accuracy Database Management POS systems

Data Entry Clerk & Cashier

Medicare Pharmacy

Feb 2020 - Jul 2022 (2 years 5 months)

Managed inventory data entry, processed invoices, and provided customer service at the cash register. Ensured accurate pricing and conducted monthly checks on inventory.

Data Entry Customer Service Cash Management Inventory Management Pricing Accuracy Communication Skills Problem Solving Time Management

Treasurer/Accountant

Overcomers' Miracle Ministry

Jan 2014 - Jan 2018 (4 years)

Prepared financial reports, managed cash flow, and maintained transaction records. Verified offerings and presented budgets to the ministry.

Transaction recording Financial Reporting Cash Flow Management Budgeting Communication Skills Organizational Skills Problem Solving Time Management Interpersonal Skills

Treasurer/Accountant

Overcomers' Miracle Ministry

Jan 2014 - Jan 2018 (4 years)

Managed financial records and prepared reports for the ministry. Oversaw cash flow and ensured accurate transaction records while presenting financial data to stakeholders.

Attention To Detail Record keeping Financial Reporting Cash Flow Management Transaction Records Budget Preparation Data Verification Financial Analysis Stakeholder Communication

Data Entry Clerk

Giftland Mall

Aug 2015 - Aug 2017 (2 years)

Transferred data from paper to digital formats, created spreadsheets, and ensured pricing accuracy. Worked with Point of Sale systems for data management.

Data Entry Spreadsheets Pricing Accuracy Point of Sale Time Management Communication Skills Organizational Skills Problem Solving Customer Service

Data Entry Clerk

Giftland Mall

Aug 2015 - Jul 2017 (1 year 11 months)

Converted data from paper to digital formats with high accuracy. Managed pricing information and conducted regular checks to ensure data integrity.

Attention To Detail Data Entry Database Management Accuracy Pricing Management Spreadsheet Creation Data Verification Inventory Processing POS systems

Customer Service Representative

Emerge BPO

Jan 2014 - May 2015 (1 year 4 months)

Handled customer orders and inquiries via phone, provided product information, and resolved complaints. Engaged in upselling and enhancing customer experiences.

Customer Service Order Processing Communication Skills Problem Solving Upselling Product Knowledge Time Management Interpersonal Skills Active Listening

Customer Service Representative

Emerge BPO

Jan 2014 - May 2015 (1 year 4 months)

Provided customer support through telephone orders and inquiries, resolving complaints and upselling products. Ensured customer satisfaction and effective communication.

Customer Service Order Processing Complaint Resolution Upselling Communication Skills Product Knowledge Customer Engagement Problem Solving telephone etiquette

Education

Degrees, certifications, and relevant coursework

Computer World

Diploma, Micro Computer Studies

2014 -

Grade: Distinction with Honors

Completed a Diploma in Micro Computer Studies with Distinction and Honors, focusing on various aspects of computer operations and software applications.