Open to opportunities

Kim Possible

@kimpossible

Message

I am a versatile admin and data operations professional.

Guyana

Message

What I'm looking for

I seek a role where I can apply my data operations and administrative strengths, grow in business management, and contribute to organizational improvement in a collaborative, professional environment that values continuous learning.

I am a multitalented and ambitious professional with experience across sales, data operations, and case management. I began my career through a competitive work-study program and have progressed through customer-facing and data-focused roles.

I advanced from sales representative to Supervisor of the Computer Department through demonstrated performance and leadership, and I have worked in customer service, medical records management, data scraping, cold calling, and revenue cycle representation, including remote positions. I completed certifications in Cybersecurity and Digital Forensics and am awaiting virtual graduation.

I am adaptable, detail-oriented, and committed to delivering results with professionalism and efficiency. I seek opportunities to expand my business management knowledge while contributing meaningfully to organizational improvement.

Experience

Work history, roles, and key accomplishments

Data Scraper & Cold Calling Specialist

Cendex Software Solutions

Jan 2023 - Jan 2024 (1 year)

Performed data scraping and outbound cold-calling to generate leads and maintain client databases, improving lead capture for sales teams.

Scraping Cold Calling Lead Generation CRM Excel Remote Collaboration

Medical Records Requestor

Centerville

Jan 2022 - Jan 2023 (1 year)

Managed remote medical records requests and case documentation, ensuring timely retrieval and secure handling of patient information.

Medical Records Data Privacy Documentation Remote Work Communication Medical Record Retrieval

Customer Service Representative

Emerge BPO

Jan 2020 - Jan 2021 (1 year)

Handled inbound customer inquiries for BPO clients, resolved issues and maintained service-level expectations across channels.

Customer Service CRM Conflict Resolution Communication Data Entry

Supervisor, Computer Department

Cellphone Shack

Jan 2018 - Jan 2020 (2 years)

Promoted from Sales Representative to Supervisor of the Computer Department, led sales and repair operations and trained staff to improve service delivery.

Sales Team Leadership Customer Service Training Inventory Management POS

Revenue Cycle Representative

Vcharts Services

Jan 2025 - Present (7 months)

Supported revenue cycle tasks including billing follow-up and claim tracking to support timely reimbursements.

Billing Customer Service Data Entry

Office Clerk

Guyana Defense Force

Jan 2017 - Present (8 years 7 months)

Performed personnel administration in a competitive work-study program, maintaining accurate personnel records and streamlining onboarding processes.

Data Entry Records Management Office Administration MS Office Attention To Detail

Education

Degrees, certifications, and relevant coursework

St. John's College

Secondary Education

Activities and societies: Data Entry; Computer Repairs; Data Operations

Graduate of St. John's College with foundation in data entry and computer repairs.

Caribbean Examinations Council (CXC)

CXC General Proficiency, Secondary Examinations

CXC General Proficiency with CSEC subject grades including EDPM (Grade 2, 2021), Information Technology (Grade 3), Office Administration (Grade 3), Principles of Business (Grade 3), English A- (Grade 4), Mathematics (Grade 4), English B (Grade 5).