Dïcëd Pïneapplès
@dcdpneappls
Motivated professional skilled in customer service and administrative support.
What I'm looking for
I am a motivated and detail-oriented professional with a strong background in customer service, tele-sales, and administrative support. My experience includes conducting applicant interviews and performing accurate data entry for government programs, which has honed my communication and problem-solving skills. I pride myself on my ability to collaborate effectively with diverse teams, ensuring that I contribute positively to the workplace.
Throughout my career, I have worked in various roles that have allowed me to develop a robust skill set. At MidasBPO, I explained insurance policy features and played a key role in achieving team sales targets. My time at Teleperformance provided me with the opportunity to assist customers with special needs, enhancing my ability to maintain professionalism and empathy in challenging situations. I am proficient in Microsoft Office and social media platforms, which further supports my administrative capabilities.
In addition to my work experience, I have pursued various certifications and training programs that have enriched my knowledge and skills. I am passionate about exploring nature, connecting with diverse cultures, and expressing my creativity through travel and writing. I am eager to bring my skills and experiences to a new role where I can continue to grow and make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Program Assistant
Ministry of Labour
Feb 2023 - Present (2 years 4 months)
Conducted applicant interviews for a government program. Performed accurate data entry for the program.
Tele-sales Representative
MidasBPO
Oct 2021 - Present (3 years 8 months)
Explained insurance policy features to customers. Contributed to achieving team sales targets.
Customer Service Representative
Teleperformance
Dec 2019 - Present (5 years 6 months)
Provided customer service support to clients. Assisted deaf and special needs customers.
Sales Assistant
A & R Collision & Auto Service
Jan 2018 - Present (7 years 5 months)
Sold cars and parts to customers. Prepared estimates for services.
Sales Associate
A & R Collision & Auto Service
Jan 2018 - Present (7 years 5 months)
Sold cars and parts to customers. Prepared estimates for auto services.
Work-Study Participant
Linden Hospital Complex
Aug 2017 - Present (7 years 10 months)
Gained exposure to hospital operations and policies. Participated in a school work-study program.
Education
Degrees, certifications, and relevant coursework
Mackenzie High School
CSEC, General Proficiency
2013 - 2018
Grade: English A (2), Home Management (2), Physical Education (2), Principles of Business (2), English B (3), Food Nutrition and Health (3), Social Studies (3), Mathematics (3), History (4)
Completed the Caribbean Secondary Education Certificate (CSEC) with passes in English A, Home Management, Physical Education, Principles of Business, English B, Food Nutrition and Health, Social Studies, Mathematics, and History.
Mackenzie High School
CSEC General Proficiency, General Studies
2013 - 2018
Grade: English A (2), Home Management (2), Physical Education (2), Principles of Business (2), English B (3), Food Nutrition and Health (3), Social Studies (3), Mathematics (3), History (4)
Completed secondary education with a focus on a range of subjects including English, Mathematics, Business, and Home Management. Achieved passes in multiple subjects at the General Proficiency level.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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