Nevelian Paul
@nevelianpaul
Dedicated customer service professional with extensive industry experience.
What I'm looking for
I am a knowledgeable and dedicated customer service professional with extensive experience in the industry. My solid team player mentality, combined with an outgoing and positive demeanor, allows me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success through quality, speed, and process optimization.
During my tenure at Giftland OfficeMax, I responded to customer requests for products and services, offering advice and assistance while paying attention to their special needs. I maintained customer satisfaction by implementing forward-thinking strategies focused on addressing customer needs and resolving concerns. My experience as an Intake/Confirmation Specialist has further honed my skills in client interaction and support.
Experience
Work history, roles, and key accomplishments
Intake/Confirmation Specialist
Centerville Office
Jan 2017 - Sep 2021 (4 years 8 months)
Responsible for filling out online applications with clients over the phone, ensuring they understand the qualification process for benefits. Confirmed client eligibility and provided guidance throughout the application process.
Customer Service Representative
Giftland OfficeMax
Sep 2021 - Aug 2023 (1 year 11 months)
Provided exceptional customer service by responding to inquiries, offering product advice, and maintaining customer satisfaction through effective communication and problem-solving strategies. Participated in team meetings and training to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
Phone Academy
High School Diploma
Obtained a high school diploma, which provided foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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