NP
Open to opportunities

Nevelian Paul

@nevelianpaul

Dedicated customer service professional with extensive industry experience.

Guyana

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a knowledgeable and dedicated customer service professional with extensive experience in the industry. My solid team player mentality, combined with an outgoing and positive demeanor, allows me to establish rapport with clients effectively. I am motivated to maintain customer satisfaction and contribute to company success through quality, speed, and process optimization.

During my tenure at Giftland OfficeMax, I responded to customer requests for products and services, offering advice and assistance while paying attention to their special needs. I maintained customer satisfaction by implementing forward-thinking strategies focused on addressing customer needs and resolving concerns. My experience as an Intake/Confirmation Specialist has further honed my skills in client interaction and support.

Experience

Work history, roles, and key accomplishments

CO
Current

Intake/Confirmation Specialist

Centerville Office

Jan 2017 - Sep 2021 (4 years 8 months)

Responsible for filling out online applications with clients over the phone, ensuring they understand the qualification process for benefits. Confirmed client eligibility and provided guidance throughout the application process.

Education

Degrees, certifications, and relevant coursework

PA

Phone Academy

High School Diploma

Obtained a high school diploma, which provided foundational knowledge and skills necessary for further education and professional development.

Tech stack

Software and tools used professionally

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Nevelian Paul - Intake/Confirmation Specialist - Centerville Office | Himalayas