Nick Cowan
@nickcowan
Entry-level IT support candidate with Cisco credentials and hands-on networking, cabling, and troubleshooting experience.
United StatesWhat I'm looking for
At Lowes, I helped customers troubleshoot product and technical issues and handled service-related inquiries. I also worked with inventory and point-of-sale systems.
My technical preparation includes Cisco Networking Academy credentials such as CCNAv7 Bridging and IT Essentials, along with C-TECH Network Cabling Specialist certifications.
I've studied network troubleshooting, routing and switching fundamentals, hardware and software support, and OS installation and configuration. My training also includes fiber and copper cabling, remote desktop support, and Packet Tracer simulations.
I earned an A.A.S. in Engineering Technology from DeVry University and am pursuing a B.S. in Cybersecurity, projected for December 2026. I was inducted into the National Technical Honor Society and received honors in the Mechatronics Program.
Experience
Work history, roles, and key accomplishments
Retail Associate
Lowes
Oct 2023 - Jul 2026 (2 years 9 months)
Delivered excellent customer service in a fast-paced environment, troubleshooting product and technical issues for customers. Managed inventory, point-of-sale systems, and resolved service-related inquiries efficiently.
Education
Degrees, certifications, and relevant coursework
DeVry University
Bachelor of Science, Cybersecurity
2023 -
Pursuing a Bachelor of Science in Cybersecurity with an expected graduation in December 2026. Also completed an Associate of Applied Science in Engineering Technology in 2025.
DeVry University
Associate of Applied Science, Engineering Technology
Earned an Associate of Applied Science in Engineering Technology in 2025.
Orange-Ulster BOCES Career & Technical Education
High School Diploma, Mechatronics
Grade: Honors
Graduated from the Mechatronics Program with honors in 2023.
Cisco Networking Academy
CCNAv7 Bridging, Information Technology
Completed CCNAv7 Bridging and IT Essentials I & II certifications.
Cisco Networking Academy
IT Essentials I & II, Information Technology
Completed IT Essentials I & II certification.
Cisco Networking Academy
Introduction to IoT, Internet of Things
Completed Introduction to IoT certification.
C-TECH
Network Cabling Specialist, Network Cabling
Earned Network Cabling Specialist certification with focus on fiber optic and copper-based systems.
Cisco Networking Academy
Introduction to Cybersecurity, Cybersecurity
Completed Introduction to Cybersecurity certification.
Cisco Networking Academy
Introduction to Packet Tracer, Networking
Completed Introduction to Packet Tracer certification.
Cisco Networking Academy
Get Connected, Information Technology
Completed Get Connected certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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