Nichole Strong

Assisted clients with filling out loan applications and ensuring account security. Provided website assistance, verified account documents, and educated clients regarding lines of credit.

Maintained customer insurance policies, assisting in adding/removing vehicles and adjusting coverages. Answered billing and claims inquiries for clients.

Assisted clients in opening and closing accounts and maintaining client contact information. Notified clients of possible fraudulent activity and assisted with investment portfolios. Maintained and balanced a till of $5000 or more daily.

Assisted international customers in navigating the website and its subsidiaries, answering inquiries regarding orders, shipping, deliveries, and returns. Acted as an intermediary between customers and the store, helping set up registries and business accounts. Provided guidance on rewards programs, credit cards, and brand accounts, while also handling stock and freight inquiries.

Assisted clients with booking and altering reservations for Hilton Grand Vacations. Maintained Hilton Honors accounts and answered client inquiries regarding hotels and availability. Processed payments, provided invoices for guest stays, and acted as a brand ambassador.

Managed daily operations including waitressing, cashiering, and assisting deli customers with selections and recommendations. Performed sous chef and catering duties, while also training new employees on protocols and equipment. Ensured compliance with state and company sanitation guidelines.