taylor walcott
@taylorwalcott
Detail-oriented professional with 10+ years in customer service.
United StatesWhat I'm looking for
I am a detail-oriented and dependable professional with over 10 years of experience in customer service, loan processing, and administrative support. My expertise lies in data entry, digital communication, and back-end support, where I have consistently demonstrated precision and a fast learning ability. I am known for my problem-solving skills and my commitment to contributing efficiency and accuracy in every role I undertake.
In my current position as a Loan Specialist at Discover Financial Services, I have implemented new procedures and technologies that have significantly improved efficiency and streamlined operations. My previous roles, including Payroll Specialist at Paychex and Web Support Specialist at Discover Financial Services, have equipped me with a robust skill set that includes fast and accurate typing, data validation, and compliance. I am now seeking a non-phone customer support or data entry role where I can leverage my skills to make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Loan Specialist
Discover Financial Services
Jan 2022 - Present (3 years 5 months)
Managed and processed various types of loans, ensuring accuracy and compliance with financial regulations. Utilized strong attention to detail to handle sensitive customer information and maintain data integrity.
Web Support Specialist
Discover Financial Services
Jan 2014 - Dec 2022 (8 years 11 months)
Provided comprehensive web support to customers, resolving technical issues and assisting with online inquiries. Maintained high levels of customer satisfaction through effective digital communication and problem-solving.
Payroll Specialist
Paychex
Jan 2022 - Dec 2022 (11 months)
Processed payroll for a diverse client base, ensuring timely and accurate compensation. Managed payroll records and resolved discrepancies, contributing to efficient human resources operations.
Customer Service Representative
Discover Financial Services
Jan 2012 - Dec 2014 (2 years 11 months)
Assisted customers with various inquiries and issues, providing excellent service and support. Developed strong communication and problem-solving skills in a fast-paced customer service environment.
Education
Degrees, certifications, and relevant coursework
Shadow Mountain HS
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for further education and career opportunities.
Paul Quinn College
Associate's Degree, Business Administration
Pursued higher education to enhance professional skills and knowledge. Engaged in coursework relevant to business and customer service.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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