Open to opportunities

Nichole Jordan

@nicholejordan

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Enthusiastic IT support graduate with strong analytical and technical skills.

Zimbabwe

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What I'm looking for

I am looking for a collaborative environment where I can grow my IT skills and contribute to team success.

I am an enthusiastic IT support graduate from Rasmussen University, holding a bachelor’s degree in Information Technology Management. My education has equipped me with a solid foundation in technical skills, including Active Directory, Cisco Networking Fundamentals, and HTML. I am eager to leverage my analytical and technical support skills to contribute effectively to an IT support team.

Throughout my work experience, I have honed my problem-solving abilities and customer service skills. My role as an Executive Administrative Coordinator at Allied Universal allowed me to improve office procedures, leading to a 23% increase in overall efficiency. I successfully managed customer service, data entry, and inventory control while creating detailed reports that resulted in significant cost savings for the company. I am committed to delivering high-quality support and ensuring operational excellence in every task I undertake.

Experience

Work history, roles, and key accomplishments

Current

Driver

Current

Sodexo

Jun 2023 - Present (2 years 2 months)

Delivered and stocked products at various locations throughout the UAH campus. Ensured timely and accurate distribution of goods.

Logistics Inventory Management Time Management

Refuse Collector

Madison County

Mar 2021 - Jul 2023 (2 years 4 months)

Safely operated and controlled equipment for collecting commercial and residential curbside waste. Transported collected materials to disposal facilities.

Waste Management Safety Procedures Logistics

Bus Driver

Apple Bus Company

Aug 2018 - Feb 2021 (2 years 6 months)

Transported students safely to and from school while adhering to time schedules and destinations. Conducted daily detailed vehicle pre-trip and post-trip inspections to ensure bus safety.

Vehicle Inspection Route Planning Student Transportation Time Management

Executive Administrative Coordinator

Allied Universal

Sep 2013 - Aug 2018 (4 years 11 months)

Assisted with day-to-day office support, managing customer service, data entry, inventory control, invoicing, and auditing. Reorganized office procedures, leading to a 23% improvement in overall efficiency.

Customer Service Data Entry Inventory Control Invoicing Office Administration C Cure 9000 Microsoft Excel Auditing CCURE 9000

Education

Degrees, certifications, and relevant coursework

Rasmussen University

Bachelor of Science, Information Technology Management

2013 - 2015

Activities and societies: Served as a key operator for maintaining and updating badge access profiles and clearances in the C-Cure 9000 Security+ Event Management system.

Designed a network in Network Fundamentals class; the design included several locations that included the placement of routers, firewalls, servers, Wi-Fi connections, workstations, printers, etc. This network was created using Microsoft Visio. Relevant coursework included Database Systems, Network Administration, IT Project Management, and IT Service Management.