Open to opportunities

Abdul Khan

@abdulkhan2

Message

Enthusiastic IT support analyst with strong problem-solving skills.

Zimbabwe

Message

What I'm looking for

I am looking for a role that offers growth opportunities in IT support, a collaborative team environment, and the chance to further develop my technical skills.

I am an enthusiastic individual with a strong willingness to learn and a positive 'can do' attitude. My experience spans various roles, including IT service desk analyst and warehouse operative, where I have honed my skills in troubleshooting, attention to detail, and effective communication. I thrive in fast-paced environments and am adept at meeting targets while maintaining a high standard of work.

In my recent role as an IT service desk analyst at Lloyd's Banking Group, I provided technical support, managed user queries, and proactively resolved issues. My training in CompTIA A+ and my BTEC Diploma in IT Business have equipped me with a solid foundation in IT support and systems architecture. I am committed to continuous learning and professional development, as evidenced by my recent completion of a traineeship focused on IT support.

My diverse experience also includes customer service roles, where I effectively communicated with clients and adapted my approach to meet their needs. I am a team player who can work under pressure and contribute positively to any organization.

Experience

Work history, roles, and key accomplishments

Operative

Nexus

Jan 2024 - Present (1 year 4 months)

Measured and cut rockwool, filled and assembled panels using air and battery-operated hand tools. Loaded and unloaded machines while working from drawings and maintaining clean work areas.

Assembly Quality Control

IT Service Desk Analyst

Lloyd's Banking Group

Jan 2023 - Present (2 years 4 months)

Provided technical support for common system problems and devices, taking ownership of user issues via support queries and tickets. Proactively addressed user concerns, offered computer equipment advice, and escalated complex service issues to relevant IT support.

Technical Support Ticketing Systems User Support IT Service Management Communication Problem Solving

Customer Service Advisor

NHS 119

Jan 2022 - Present (3 years 4 months)

Handled inbound calls from customers with COVID-19 symptoms, facilitating testing bookings and relaying critical information. Adapted communication methods to effectively engage with individuals of varying ages and needs.

Customer Service Inbound Communication Data Entry Empathy

Warehouse Operative

Various Agencies

Jan 2020 - Present (5 years 4 months)

Operated in fast-paced warehouse environments, consistently meeting pick targets and efficiently scanning and moving parcels. Held a license for LLOP operation and managed the lifting and movement of heavy containers.

LLOP Operation Inventory Management

Administration Volunteer

Horton Housing Training Centre

Feb 2018 - Present (7 years 3 months)

Provided administrative support by answering client inquiries via phone and in-person, and shadowed business employees. Managed and organized various files and customer data within databases, ensuring good customer service.

Administrative Support Customer Service Data Entry Communication

Education

Degrees, certifications, and relevant coursework

Bradford College

Diploma, IT Business

Grade: D*D*

Achieved a Level 3 BTEC Diploma in IT Business. The curriculum focused on various aspects of information technology within a business context.

Dixons Allerton Academy

GCSEs, General Studies

Grade: 4 – 6

Obtained seven GCSEs with grades ranging from 4 to 6. This foundational education covered a broad range of subjects.

Pearson BTEC

Diploma, IT and Telecom’s Professionals

Completed the Pearson BTEC Level 3 Diploma in Professional Competence for IT and Telecom’s Professionals. Studied Systems Architecture, Analysis, & Design, Copper and Fibre Installation, Professionalism & Industry Standards, and Health and Safety.

Switch LTD

Traineeship, IT Technician

Completed the Comptia A+ IT technician traineeship through Switch LTD. This online course prepared me for the IT support sector through intense courses and practical application.

Online course

Traineeship, IT Support

This traineeship prepared me for the IT support sector through a series of intense courses and practical application. Courses studied include Comptia A+, Network+, Security+, and MCSA Microsoft Windows 10.