Faysal Iqbal - Service Desk Analyst - INOVA Hospitals | Himalayas
Faysal IqbalFI
Open to opportunities

Faysal Iqbal

@faysaliqbal

IT support analyst with extensive experience in technical troubleshooting.

Zimbabwe
Message

What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an IT support analyst with over 5 years of experience in providing exceptional technical support and troubleshooting for various organizations. My journey began with an Associate's degree in IT, followed by a Bachelor's degree from George Mason University. I have honed my skills in service desk operations, ensuring that I act as a single point of contact for all IT-related issues, managing incidents efficiently and effectively.

Throughout my career, I have worked with notable companies such as INOVA Hospitals and Southwest Airlines, where I have consistently met and exceeded performance targets. My expertise lies in utilizing ticketing systems like ServiceNow, managing user support, and providing desktop support for C-level executives. I take pride in my ability to analyze and resolve technical issues, ensuring a seamless experience for users while maintaining a high level of customer service.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NC

NOVA Community College

Associates in IT, Information Technology

Completed an Associate's degree focusing on Information Technology. Gained foundational knowledge in various IT concepts and applications.

George Mason University logoGU

George Mason University

Bachelors in IT, Information Technology

Pursued a Bachelor's degree in Information Technology, expanding on core IT principles. Developed advanced skills in areas such as networking, systems administration, and software applications.

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan