Open to opportunities

Nichole Cribb

@nicholecribb

Dedicated pharmacy technician and office administrator delivering compassionate patient support and clinical program coordination.

United States

Message

What I'm looking for

I’m looking for a role where I can use my patient relations and office administration skills to support clinical teams—handling scheduling, insurance, and patient communication with compassion, accuracy, and HIPAA-compliant care.

I’m a patient-focused pharmacy technician and office professional with 10+ years of customer service experience. I combine calm, respectful communication with strong administrative skills to keep care moving and patients supported.

At Humana in the Rx Clinical Programs Pharmacy Technician Representative role, I connect with members through outbound and inbound calls to collect medication history and prepare them for comprehensive medication reviews. I also assist pharmacists by identifying, tracking, and resolving medication therapy issues, while helping members navigate cost barriers through manufacturer assistance programs and grants.

Before that, I supported day-to-day operations across clinical settings as a Pharmacy Technician, Patient Service Representative, and Office Administrator—handling scheduling, insurance verification, check-in/check-out, refills, copays/balances, and medical records in systems like Meditech, EMR platforms, and ECW. I’m committed to accuracy, HIPAA-compliant patient care, and efficient workflows, backed by PTCB/Registered Pharmacy Technician credentials and Certified Phlebotomy Technician training.

Experience

Work history, roles, and key accomplishments

Pharmacy Technician Representative

Humana

Mar 2025 - May 2026 (1 year 2 months)

Made outbound and received inbound calls to connect with Humana members, collect medication histories, and support comprehensive medication reviews. Assisted pharmacists by identifying, tracking, and resolving medication therapy issues and helped members navigate financial aid programs within the Maximize Your Benefits department.

Inbound Calls Patient Outreach Medication History Medication Reviews Clinical Support HIPAA Care Coordination

Pharmacy Technician

Colonial Family Practice

Dec 2021 - Jan 2025 (3 years 1 month)

Ensured patients received the correct medications by handling prescription processing and patient medication check-out. Managed medication refills and returned prescriptions to stock when not picked up within 10 days, while supporting patients with compassionate customer service.

Prescription processing Medication Check Out Prescription Refills Medication Reconciliation Customer Service HIPAA compliance Administrative Support

Patient Service Representative

Colonial Family Practice

Aug 2020 - Dec 2021 (1 year 4 months)

Collected co-pays and balances, balanced the cash drawer, and made deposits. Scheduled appointments, procedures, and tests, and coordinated check-out employee schedules while providing patient-focused support.

Cash Drawer Balancing Appointment Scheduling Front Desk Support Employee Scheduling Support Customer Service

Office Administrator

Santee Eye Clinic

Mar 2018 - Aug 2020 (2 years 5 months)

Coordinated appointment scheduling and assisted with referring patients as needed. Verified insurance, handled check-in/check-out and copay collection, confirmed appointments by phone, and filed and prepared paperwork.

Appointment Scheduling Insurance Verification Patient Check In Phone Confirmation Calls Medical Office Administration Patient Referrals Billing Support Customer Service

Unit Secretary (Oncology)

Tuomey Healthcare Systems

Feb 2015 - Jul 2020 (5 years 5 months)

Entered orders from physicians and supported the oncology unit with phone answering and appointment coordination for discharging patients. Responded to the call button and assisted patients with help requests and other assigned duties.

Physician Order Support Patient Support

Cleaning Helper

Kinney's Kleaning

Apr 2013 - Jun 2017 (4 years 2 months)

Completed rental clean-outs for property management and performed new construction clean-outs. Helped prepare properties for turnover through detailed cleaning and assigned maintenance tasks.

Rental Clean Outs New Construction Cleanup Detailed Cleaning Property Turnover Support Maintenance Time Management Team Support

Front Desk Receptionist

Sumter Urological

Aug 2010 - Apr 2013 (2 years 8 months)

Handled patient check-in/check-out and appointment scheduling while collecting copays and balancing the cash drawer. Supported clinical operations by assisting nursing staff and physicians as needed.

Patient Check In Appointment Scheduling Cash Drawer Balancing Front Desk Reception Provider Support Customer Service

Housekeeping / Maintenance

Intermark Management Corporation

May 2009 - Apr 2010 (11 months)

Provided housekeeping and maintenance at The Keswick, including painting and routine upkeep. Completed tasks such as changing light bulbs and other assigned maintenance duties.

Housekeeping Property Maintenance Paint Light Bulb Replacement Maintenance Service Cleaning

Private House Cleaner

Private House Cleaning

Jul 2008 - May 2009 (10 months)

Cleaned private homes and performed routine cleaning to support clients. Worked to generate income while pursuing a permanent full-time position.

Residential Cleaning Task Completion Time Management Attention To Detail Cleaning Supplies Handling Quality Control

Front Desk Receptionist

Palmetto Women's Healthcare

Aug 2006 - Oct 2007 (1 year 2 months)

Managed patient check-in/check-out and scheduling, while answering phones and supporting front desk operations. Filed patient charts, created patient records, and performed data entry to maintain organized documentation.

Patient Check In Appointment Scheduling Phone Reception Data Entry Front Desk Operations Customer Service

File Clerk

Palmetto Adult Medicine

Jan 2006 - Aug 2006 (7 months)

Sorted and dispensed medical records and maintained patient charts with attention to accuracy. Handled faxing and continued chart maintenance to support clinic workflow.

Medical Records Management Sorting Dispensing Records Fax Attention To Detail Office Filing