Shawanda Harris

Worked with the on-duty pharmacist to update and verify insurance and accurately fill and dispense prescriptions and OTC medications. Provided warm patient/caretaker service, performed cashier duties, and handled insurance-related inquiries.

Managed patient phone intake, healthcare records, and appointment scheduling using EMR systems. Verified demographics and insurance and enabled patients to access their medical records portal while supporting communication between patients and providers.

Reviewed and authorized prior authorization pharmacy requests from prescribers using client clinical criteria. Documented prior authorization outcomes and communicated criteria to physicians/pharmacists, escalating cases requiring extensive clinical review or denial.

Entered, processed, and typed prescriptions through insurance companies and prepared/reconstituted medications. Supported prescription fulfillment workflows to ensure accurate medication handling.

Provided HIPAA-compliant front office support with strong telephone and social etiquette. Used Epic and daily reports to verify demographic information, ensure accounts were coding-ready, and prepare collections letters/statements for monthly mailing.

Dispensed prescriptions and OTC medications to customers and caretakers while assisting with locating additional items when needed. Maintained sales floor operations, supported vendor check-ins, and completed inventory management tasks as directed.

Completed coursework toward an Associate of Science in Radiologic Technology from January 2025 to May 2025.

Completed coursework toward a Bachelor of Science in Healthcare Administration from August 2018 to December 2022.

Earned a High School Diploma from August 2014 to May 2018.