Jessica Muterspaugh

Provide customer service and fill prescription orders for pharmacist verification while processing wholesaler medication orders and maintaining accurate inventory records. Support pharmacy compliance with federal and state requirements through data entry, verification, and clerical support.

Processed and filled 500–600 prescriptions daily by accurately identifying medications, counting, bottling, and labeling while completing electronic and written data entry. Coordinated prior authorizations with insurance companies and provider offices, managed inventory through ordering and expediting, and maintained compliance and cleanliness of the pharmacy.

Verified prescription validity and completed accurate electronic and written data entry, resolving issues such as rejected insurance claims. Filled and dispensed 400–500 prescriptions per day, managed incoming inventory and outdated drug checks, and performed clerical tasks including phone, filing, and cash register support.

Welcomed clients, determined visit needs, entered clients and patients into practice software, and managed patient records and transfers. Scheduled appointments for treatments and surgeries across two doctors, supported emergency service requests, and prepared specialty paperwork for financial arrangements and emergency care.

Supported daily operations by maintaining office systems, supervising clerical functions, designing filing systems, reviewing and approving supply requisitions, and handling correspondence. Recruited, selected, oriented, and trained staff while planning office efficiency improvements and implementing office policies.

Earned an Advanced Diploma with honors from Broadway High School.

Completed training leading to a Licensed Pharmacy Technician credential.

Received a Certified Pharmacy Technician certification (December 2016).