Hope Cunningham
@hopecunningham
I streamline prescription access, refill workflows, and patient support across high-volume pharmacy operations.
United StatesWhat I'm looking for
I've supported high-volume prescription access and patient care at Walgreens Pharmacy across Lexington, Sumter, and Columbia, processing refills, prior authorizations, and therapeutic drug conversions under pharmacist guidance.
I triage patient and provider calls, resolve insurance and coverage barriers, coordinate with prescriber offices, and educate patients on medication adherence and safety. I document accurately in Epic and MyChart while maintaining strict HIPAA compliance.
Previously at Publix Pharmacy, I processed prescriptions and refills in a fast-paced retail setting and helped patients understand insurance, copays, and prior authorization processes. I'm ready to bring my remote patient-support workflow experience to a pharmacy support team.
Experience
Work history, roles, and key accomplishments
Pharmacy Technician & Cashier
Walgreens Pharmacy
Jan 2020 - Apr 2025 (5 years 3 months)
Managed high-volume prescription refill requests and processed prior authorizations under pharmacist supervision. Triaged patient and provider calls, resolved coverage barriers, and maintained HIPAA compliance while documenting in Epic and MyChart.
Education
Degrees, certifications, and relevant coursework
Dutch Fork High School
High School Diploma, General Studies
Earned a high school diploma from Dutch Fork High School in Irmo, SC.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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