Monserrat Ponce

As a Sales Coordinator at JCDecaux, I provided comprehensive support to the sales team, managing administrative tasks, sales documentation, and assisting in the preparation of sales presentations and proposals. My role involved developing strong communication and multitasking skills while maintaining a customer-focused approach.

In my role as Sales Assistant - Manager at General Pants, I gained valuable experience in the fashion retail environment. I was responsible for stock duties, receiving deliveries, tagging merchandise, and ensuring the sales floor was well-organized and appealing to customers.

At Boardriders Australia, I worked in a fast-paced retail environment where I developed excellent customer service skills. I maintained an organized sales floor and provided guidance on product selection, ensuring a positive shopping experience for customers.

As the Front Desk and Consultant at Wake Up Byron Bay, I was the first point of contact for guests, providing exceptional customer service. I built holiday packages for clients and ensured a luxurious experience by being available for inquiries and assistance.

Pursued a Diploma in Business, focusing on business operations and management skills, which supported career growth in sales and customer service roles.

Completed Certificate IV in Marketing, enhancing knowledge in marketing principles and practices, with a strong emphasis on customer service and sales coordination.

Pursued an Associate’s Degree in Marketing, focusing on corporate sales and customer service expertise. Developed skills in marketing strategies and customer relationship management.