maria de los angeles maturana

Identifies client needs for protection and savings, offering personalized solutions in life, health, and savings insurance. Develops strong commercial relationships through consultative service and manages the entire sales process from prospecting to post-sale follow-up.

Leads client acquisition and retention efforts, negotiating with national and international clients to boost sales. Manages customer service and logistics, improving order preparation times and increasing sales significantly during the pandemic.

Responsible for the operations of multiple locations, managing budgets, inventory planning, and supplier relationships. Optimizes organizational processes and enhances customer service quality while leading hiring and training efforts.

Directs the implementation of sales procedures and manages client communications. Ensures data integrity and oversees document flow and claims processes to meet commercial objectives.

Responsible for designing and executing surveys to gather customer insights. Coordinates with research firms and analyzes data to provide actionable feedback for operational improvements.

Updates and manages databases, prepares financial reports, and oversees the procurement process. Ensures compliance with internal standards and assists in financial documentation.

Participated in various courses aimed at enhancing business management skills and customer service strategies.

Ingeniera Comercial, especializada en Administración de Empresas, con un enfoque en la optimización de procesos y desarrollo de negocios.