Nicholas Kerrigan
@nicholaskerrigan
Dedicated Desktop Technician II with expertise in access management.
What I'm looking for
I am a Desktop Technician II and Access Analyst with a strong background in IT support and access management. My experience includes investigating access concerns, facilitating new access requests, and assisting new hires with account access. I have a proven track record of effectively addressing Active Directory lockouts and troubleshooting hardware and software issues.
Throughout my career, I have worked with various tools and technologies, including Sailpoint IAM, Microsoft Office 365, and Google Workspace. I have successfully managed asset deployment and reclamation, and I am skilled in setting up and troubleshooting multi-factor authentication. My commitment to providing top-level customer satisfaction has been a driving force in my professional journey.
Experience
Work history, roles, and key accomplishments
Desktop Technician II/Access Analyst
Stefanini Group
Aug 2023 - Present (1 year 11 months)
Investigated and resolved access concerns, facilitated new access requests, and created Role-Based Access Kits using Sailpoint IAM Tool. Assisted new hires with account access and answered inbound ticket queues for various IT functions.
Desktop Technician II
Stefanini Group
Nov 2022 - Present (2 years 8 months)
Answered inbound ticket queues, replaced hardware, and facilitated mobile device setup including BYOD integration. Set up and troubleshot multi-factor authentication and deployed software via Microsoft SCCM Console.
Helpdesk Technician 1
Stefanini Group
Apr 2022 - Present (3 years 3 months)
Answered inbound ticket queues, facilitated mobile device setup, and troubleshot multi-factor authentication. Deployed software via Microsoft SCCM Console and conducted password resets using Active Directory.
Technical Support Analyst
Ibex Global
Sep 2018 - Present (6 years 10 months)
Troubleshot iPhones, iPads, and Mac devices, demonstrating strong technical support skills. Maintained a typing speed of 40 words per minute and provided excellent call center experience.
Customer Support Associate
Walmart
Nov 2015 - Present (9 years 8 months)
Provided top-level customer satisfaction and assistance, demonstrating proficiency in operating power lifting equipment. Prepared for and executed management responsibilities, ensuring cleanliness and upkeep of the Garden Center and Electronics departments.
Education
Degrees, certifications, and relevant coursework
Bellevue University
Bachelor of Science, Information Technology
Focused on a comprehensive curriculum covering various aspects of information technology. Gained expertise in network administration, cybersecurity, and operating systems like Linux. Studied ethical considerations within the IT field.
Marshall County High School
High School Diploma, General Studies
Completed general studies with a focus on theater and fine arts. Participated in various volunteer activities, contributing to community initiatives.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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