Open to opportunities

Nicholas Kerrigan

@nicholaskerrigan

Message

Dedicated Desktop Technician II with expertise in access management.

United States

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a Desktop Technician II and Access Analyst with a strong background in IT support and access management. My experience includes investigating access concerns, facilitating new access requests, and assisting new hires with account access. I have a proven track record of effectively addressing Active Directory lockouts and troubleshooting hardware and software issues.

Throughout my career, I have worked with various tools and technologies, including Sailpoint IAM, Microsoft Office 365, and Google Workspace. I have successfully managed asset deployment and reclamation, and I am skilled in setting up and troubleshooting multi-factor authentication. My commitment to providing top-level customer satisfaction has been a driving force in my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Desktop Technician II/Access Analyst

Current

Stefanini Group

Aug 2023 - Present (2 years 5 months)

Managed access issues and compliance via SailPoint IdentityNow. Helped develop MDM process to deploy iPads, replacing manual paper processes. Facilitated new access requests for seamless transitions of end users and managers. Assisted 10 new hires bi-weekly with account setup and troubleshooting to ensure security and policy adherence.

Active Directory Sailpoint Microsoft Office 365 Microsoft Intune Azure Windows File And Print Servers Identity & Access Management

Desktop Technician II

Stefanini Group

Nov 2022 - Aug 2023 (9 months)

Used BMC Helix and CMDB to streamline technical issue resolution. Managed inbound ticket queues, providing prompt hardware/software support to improve resolution times. Deployed domain computers and managed Active Directory, including password resets and lockouts. Administered Multi-factor Authentication (MFA) accounts and activations to ensure robust security and seamless user access.

SCCM SAP Active Directory BMC Helix ITSM (Remedy)Avaya MDM Google Suite Hardware Deployments Hardware And Software Asset Management Troubleshooting

Helpdesk Technician 1

Stefanini Group

Apr 2022 - Nov 2022 (7 months)

Answered inbound ticket queues, facilitated mobile device setup, and troubleshot multi-factor authentication. Deployed software via Microsoft SCCM Console and conducted password resets using Active Directory.

SCCM Active Directory Google Workspace Multi Factor Authentication SAP

Technical Support Analyst

Ibex Global

Aug 2018 - Mar 2019 (7 months)

Troubleshot iPhones, iPads, and Mac devices, demonstrating strong technical support skills. Maintained a typing speed of 40 words per minute and provided excellent call center experience.

IPad Troubleshooting Call Center Technical Support

Customer Support Associate

Walmart

Oct 2015 - May 2023 (7 years 7 months)

Provided top-level customer satisfaction and assistance, demonstrating proficiency in operating power lifting equipment. Prepared for and executed management responsibilities, ensuring cleanliness and upkeep of the Garden Center and Electronics departments.

Customer Service Power Lifting Equipment Management Retail Operations Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Bellevue University

Bachelor of Science, Information Technology

Focused on a comprehensive curriculum covering various aspects of information technology. Gained expertise in network administration, cybersecurity, and operating systems like Linux. Studied ethical considerations within the IT field.