Open to opportunities

Camryn Butler

@camrynbutler

Desktop Support Technician focused on secure identity access, reliable incident resolution, and HIPAA-compliant end-user support.

United States

Message

What I'm looking for

I’m looking for a desktop/support role where I can secure identity access (AD/IAM, MFA/SSO), resolve incidents fast in ServiceNow, and support HIPAA-sensitive systems while continuing to grow in networking and cloud-ready infrastructure.

I’m a Desktop Support Technician delivering secure, high-impact IT support in a healthcare environment. At University Health, I enforced strict security standards for 1,000+ accounts using Active Directory Group Policy, supported authentication with IAM, and improved access reliability by troubleshooting MFA/SSO failures and reducing end user lockouts.

I resolve 40+ complex incidents daily in ServiceNow, consistently exceeding SLA targets by 15% with tools like RDP and Microsoft Configuration Manager. I also maintain 100% HIPAA compliance while supporting Epic MyChart patient portal incidents, optimize help desk throughput with Cisco Finesse, and help manage granular permissions with Ivanti.

Experience

Work history, roles, and key accomplishments

Current

Desktop Support Technician

Current

University Health

Nov 2025 - Present (6 months)

Enforced security standards for 1,000+ accounts by managing Active Directory Group Policy and partnering with IAM to audit authentication protocols, resolving access issues including password resets and account lockouts. Troubleshoot MFA/SSO failures and managed 40+ daily ServiceNow incidents while maintaining HIPAA compliance for Epic MyChart patient portal support.

Group Policy Identity & Access Management (IAM)SSO HIPAA compliance Cisco Finesse

Tier 2 Tech Specialist

Apple

Mar 2022 - Nov 2025 (3 years 8 months)

Diagnosed and resolved end-user device issues with a focus on secure usage practices, including MFA and encryption. Collaborated with the Genius Bar team to reduce wait times and improve customer ratings from 72% to 89%, consistently exceeding resolution and satisfaction metrics and earning a “Technician Award” in 2023.

End User Device Troubleshooting Encryption Customer Support