Open to opportunities

Watch Camm

@watchcamm

Message

I resolve IT support incidents, automate Active Directory provisioning, and strengthen secure user access.

United States

Message

What I'm looking for

I'm looking for an IT support, service desk, desktop support, or identity and access management role where I can troubleshoot user issues, manage secure access, automate administrative work, and grow in enterprise IT operations.

I've built hands-on IT support projects using Windows Server 2022, Active Directory, ServiceNow, PowerShell, and Microsoft Entra ID. In a service desk simulation, I resolved 50+ L1/L2 tickets with 100% SLA compliance across access requests, password resets, and account unlocks.

I engineered a CSV-driven PowerShell script to bulk-provision Active Directory users, reducing manual onboarding time by 85% and eliminating manual data-entry errors in a test environment. I also configured Entra ID Conditional Access and MFA policies, supported SSO and VPN troubleshooting, and documented root-cause analysis and escalation notes.

At Floor & Decor, I deliver high-volume customer and operational support, resolve 20+ daily queries, and maintain 99%+ inventory data integrity while working to strict service-level standards.

Experience

Work history, roles, and key accomplishments

Current

Sales / Warehouse Associate

Current

Floor & Decor

Jun 2025 - Present (1 year 2 months)

Deliver technical customer support and operational issue resolution in a high-volume environment, resolving 20+ daily user queries while maintaining high customer satisfaction. Query internal inventory database software to maintain 99%+ data integrity, managing accurate transaction records and handling time-sensitive requests.

Customer Support Troubleshooting Inventory Management Data Integrity