nicholas darlington
@nicholasdarlington
Universal Teller and customer-experience professional; compliance-minded and UI/UX trained.
NigeriaWhat I'm looking for
I’m a results-driven banking and customer experience professional with over three years of experience in financial operations, customer service, and transaction processing at Sterling Bank. I’m known for accuracy in cash handling, transaction processing, and maintaining balanced cash drawers and vault accounts with zero discrepancies.
I bring strong compliance expertise across KYC and AML/CFT/CPF regulations, including customer due diligence and risk-focused controls. I also handle international transfers (Western Union, MoneyGram) and garnishee processes, and I reconcile daily transactions to produce end-of-day financial reports.
Recently trained in UI/UX Design, I combine analytical thinking with user-centered design to improve digital experiences. From Figma-based prototyping to user research, wireframing, and usability testing, I apply design thinking to turn customer needs into practical solutions.
Experience
Work history, roles, and key accomplishments
Universal Teller
Sterling Bank Ltd
Jan 2023 - Apr 2026 (3 years 3 months)
Processed daily deposits, withdrawals, and transfers with high accuracy, maintaining balanced cash drawers and vault accounts with zero discrepancies. Ensured KYC and AML/CFT/CPF compliance, handled international transfers, and reconciled transactions with end-of-day reporting.
Customer Service Officer
Sterling Bank Ltd
Feb 2022 - Dec 2023 (1 year 10 months)
Managed customer enquiries, complaints, and service requests as the first point of contact for account updates and documentation. Maintained accurate customer records using CRM and banking systems, supporting branch service quality KPIs and retention goals.
Research Intern
Dataphyte
Apr 2020 - Jun 2021 (1 year 2 months)
Supported data collection and analysis and contributed to professional report writing. Proofread, edited, and formatted academic and professional documents to improve clarity and presentation.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Science (B.Sc.), Banking & Finance
Grade: Second Class Lower Division
Earned a Bachelor of Science in Banking & Finance. Dissertation focused on the impact of Nigeria's cashless policy adoption on SMEs.
Availability
Location
NigeriaAuthorized to work in
Skills
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