Gift Azubuike
@giftazubuike
I deliver accurate retail banking operations, funds transfers, and frontline customer service.
NigeriaWhat I'm looking for
I've supported customers and branch operations at First Bank of Nigeria, handling account inquiries, documentation, account opening and closure, complaint resolution, and product cross-selling.
Across funds transfer operations, I've processed local and interbank transfers, salary and bulk payments, standing orders, foreign deposits, and international remittances through Western Union, RIA, and MoneyGram. I maintain accurate records while working with compliance and operations teams to meet AML/CFT requirements.
My earlier teller and administrative customer service work strengthened my cash-handling, reconciliation, recordkeeping, and customer relationship skills. I bring more than 13 years of Nigerian banking-sector experience and a consistent focus on accurate, compliant service.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
First Bank of Nigeria Plc
Dec 2022 - Feb 2026 (3 years 2 months)
Provided frontline support to customers, resolved complaints, verified records, and assisted with account opening and compliance. Promoted bank products and escalated complex issues to ensure seamless service delivery.
Funds Transfer Officer
First Bank of Nigeria Plc
Dec 2015 - Feb 2022 (6 years 2 months)
Processed local and interbank funds transfers, salary and bulk payments, and international remittances. Monitored ATM operations and ensured compliance with AML/CFT standards.
Front Teller
First Bank of Nigeria Plc
Jul 2012 - Dec 2015 (3 years 5 months)
Processed daily customer transactions including deposits, withdrawals, transfers, and bill payments. Ensured cash handling accuracy, balanced cash daily, and maintained audit-ready documentation.
Administrative Secretary / Customer Service Officer
Comet Wellness Diagnostic Clinics
Jan 2007 - Jan 2012 (5 years)
Provided administrative support, managed patient records and appointment scheduling, and maintained financial records. Ensured efficient office coordination and customer service delivery.
Education
Degrees, certifications, and relevant coursework
The Chartered Institute of Bankers of Nigeria
Annual Ethics & Compliance Certification, Ethics and Compliance
Successfully completed the 2022 Annual Ethics & Compliance Certification Programme.
The Chartered Institute of Bankers of Nigeria
Professional Conduct & Ethics Certification, Professional Conduct and Ethics
Completed and passed the Professional Conduct & Ethics Certification in 2020.
Covenant Polytechnic, Aba
Higher National Diploma, Computer Science
2012 - 2014
Higher National Diploma in Computer Science from Covenant Polytechnic, Aba, affiliated with Federal Polytechnic Oko, Anambra State, from 2012 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Skills
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