Open to opportunities

Nia Williams

@niawilliams2

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Customer service and mental health mentor with 5 years’ experience and a psychology foundation.

United States

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What I'm looking for

I’m looking for a psychology or human-services–adjacent role where I can mentor others, apply my attention to detail, and bring empathy plus strong customer service skills within a supportive team.

I’m aspiring in Psychology and Human Services, combining a Bachelor of Arts in Psychology foundation with a goal-oriented, empathetic approach. I’m drawn to work where I can support emotional well-being, build trust, and turn insight into action.

In my current role as Collectors DNA Processor I, I moved up from the company’s temp program to being fully hired and now manage non-encap autographed orders in the DNA department. I use Excel to log, track, and maintain accurate inventory, analyze incoming items with specialized software, and ensure every evaluation is correctly documented with close attention to detail.

I also bring hands-on human services experience from my work as a Mental Health Mentor (DSS), providing in-home mentorship for children and young adults ages 5–21. Alongside that, I’ve built strong customer-facing skills through roles such as Target barista and Home Depot cashier/sales associate, and I’ve developed accuracy and professionalism as a medical scribe in the emergency department.

Experience

Work history, roles, and key accomplishments

Current

DNA Processor I

Current

Collectors DNA

Oct 2025 - Present (8 months)

Processing non-encap autographed DNA orders and handling large bulk shipments, using Excel to log and track inventory accurately. Analyze incoming items with specialized software to verify authenticity and maintain well-organized digital files and physical inventory.

Excel Inventory Management Logging Order Processing Authentication Quality Control Document Management

Medical Scribe

NY-Presbyterian Allen Hospital

Assisted 3 doctors in triage by accurately documenting patient interactions for medical charting systems. Recorded information carefully to ensure timely, complete documentation.

Medical Scribing Triage Support Medical Documentation Patient Charting Data Entry

Mental Health Mentor (DSS)

Thryve Teams

Provided in-home mentorship and support to children and young adults (ages 5–21) focused on emotional well-being and personal growth. Taught coping strategies and fostered resilience through individualized guidance and relationship-building.

Mentorship Mental Health Support Relationship Building

Lifeguard

Carmona Pool Company

Oversaw pool activities to maintain a safe and clean environment. Applied first aid readiness, hazard identification, accident prevention, and water rescue techniques.

First aid Team Collaboration CPR

Cashier and Sales Associate

Home Depot

Handled money transactions by ringing up items and operating self-checkout systems. Assisted with sales by supporting promotion of store credit cards.

POS Operation Cash Handling Self Checkout Systems Retail Sales Support Customer Service Sales Promotions Team Collaboration

Starbucks Barista

Target

Provided customer service by preparing quality food and beverages, describing menu items, and recommending products to improve the customer experience. Maintained cleanliness and sanitation standards and completed closing procedures efficiently.

Customer Service Food and Beverage Product Recommendations Menu Knowledge Team Collaboration Quality Service

Education

Degrees, certifications, and relevant coursework

Pace University

Bachelor of Arts, Psychology

Activities and societies: Relevant coursework: Child Psychology; Intro to Computing; Psychology of Cultural Diversity; Statistics in Psychology. Academic project: “Mental Health in the Black Community” (Fall 2024) research survey on cultural stigma and mental health awareness.

Bachelor of Arts in Psychology at Pace University (Dyson College of Arts & Science), including coursework in Child Psychology, Intro to Computing, Psychology of Cultural Diversity, and Statistics in Psychology.