Open to opportunities

Samantha Saylor

@samanthasaylor

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Compassionate outreach counselor skilled in client support, communication, and trauma-informed care.

United States

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What I'm looking for

I seek a client-centered role in a collaborative, trauma-informed team where I can support clients' goals, provide practical assistance, and grow clinically.

I am a psychology graduate with hands-on experience supporting clients through outreach counseling, case coordination, and practical assistance. I bring strong communication, emotional intelligence, and problem-solving skills, complemented by trauma-informed care training and experience writing and organizing client records.

I have a track record of helping clients set goals, manage legal and administrative tasks, and build healthier routines while collaborating with supervisors and multidisciplinary teams. I am adaptable, calm under pressure, and committed to guiding others toward growth using empathy and creative solutions.

Experience

Work history, roles, and key accomplishments

Outreach Counselor

Successful Living

Jan 2024 - Sep 2024 (8 months)

Provided client-centered outreach and case support, conducting functional assessments, managing documents and background checks, and producing the outreach newspaper to improve client outcomes.

Case Management Documentation SharePoint)Background Checks Legal Support Communication

Bartender / Server

Red Lobster

Jul 2023 - Dec 2023 (5 months)

Operated bar and floor service independently, prepared garnishes and supplies, trained new staff, and maintained customer service under high-volume, high-pressure conditions.

Customer Service Bartending Inventory Management Training Time Management Conflict Resolution Multitasking Communication

Sales Associate

Victoria's Secret

May 2022 - May 2023 (1 year)

Advised customers on sizing and product selection, organized shipments and displays, and maintained service standards while de-escalating customer issues.

Retail Sales Merchandising Customer Service Communication

Sales Associate

Zumiez

May 2018 - Aug 2019 (1 year 3 months)

Built customer relationships, maintained product and brand knowledge, and collaborated with management to improve sales performance.

Retail Sales Customer Relationship Management Product Knowledge Teamwork Communication

Education

Degrees, certifications, and relevant coursework

University of Iowa

Bachelor of Arts, Psychology

Bachelor of Arts in Psychology completed May 2024 with coursework in cognitive psychology, behavioral neuroscience, social psychology, and therapy-related topics.