At iSON BPO Rwanda, I support MTN Rwanda customers through inbound call center services. I respond to inquiries and complaints, troubleshoot service issues, and escalate complex cases for follow-up.
As an IT Help Desk Officer at iSON BPO Rwanda, I provided end-user support for hardware, software, and network issues. I also managed incoming requests through a ticketing system and tracked them to resolution.
At Rwanda Biomedical Center, I worked as an IT Support Technician (Intern), assisting staff with technical issues, hardware maintenance, and software troubleshooting. I’m currently pursuing a Bachelor's in Information Technology at AUCA, with training in Python and Java programming.

