Keave Kayitare
@keavekayitare
I resolve customer inquiries and keep computer systems running reliably.
RwandaWhat I'm looking for
I'm currently handling inbound and outbound customer calls at CCI (Customer Contact Center), resolving inquiries efficiently, maintaining CRM records, and meeting quality and customer-satisfaction targets.
Previously, I supported staff and customers at Saha Electronics by troubleshooting computers, laptops, printers, hardware, and software issues. I installed and updated Windows and software, assisted with network connectivity, maintained backups, and performed preventive system maintenance.
I bring clear communication, customer service, problem-solving, teamwork, and adaptability to fast-paced support environments.
Experience
Work history, roles, and key accomplishments
Call Center Agent
CCI (Customer Contact Center)
Feb 2025 - Present (1 year 7 months)
Handles inbound and outbound customer calls, resolves inquiries, maintains records using CRM systems, and escalates complex issues. Meets quality and productivity targets while ensuring confidentiality.
Education
Degrees, certifications, and relevant coursework
Mount Kigali University
Associate Degree, General Studies
Pursued an Associate Degree at Mount Kigali University.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Salary expectations
Job categories
Skills
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